Providence Health & Services Clinic Supervisor - Sherwood Family Medicine in Sherwood, Oregon
Providence is calling a Clinic Supervisor (1.0 FTE, Days) to Providence Family Med Sherwood in Sherwood, OR.
We are seeking a Clinic Supervisor oversees and develops clinical and non-clinical staff that will work in close collaboration with the Nursing Quality Supervisor to ensure development and competency of clinical staff. Mentors and develops all staff members. Supports Patient Centered Medical Home teams, removing barriers and promoting excellent patient care.
In this position you will have the following responsibilities:
Oversee all aspects of daily non-clinical operations in the clinic (i.e., appointments, patient flow, medical records, and registration/reception) and workflows supporting clinical staff not involving clinical decision making
Assign duties to clinical and non-clinical staff
Develop and implement the daily work schedule. Coordinates back-up staffing, as needed
Participate in all components of staff hiring (interview, selection, hiring, on-boarding, orientation, training and supervision) i.e., Patient Relations Representatives, Medical Assistants, and Clinical Care Coordinators, performance evaluation, competency testing (with Nursing Quality Supervisor), staff development and motivation, promoting employee recognition
Coach employees on performance. Initiates disciplinary processes as required by policy, documenting and delivering corrective action when necessary. Final corrective action and disciplinary process could include termination. All disciplinary process must be conducted along with Clinic Manager involvement
Required qualifications for this position include:
Bachelor’s Degree or equivalent education/experience
2 years Experience in a progressive leadership role in a clinic setting.
Knowledge of health care environment, medical office policies, procedures, and human resource management practices
Strong written and verbal communication, and interpersonal skills
Strong written communication, verbal communication, and interpersonal skills
Ability to identify and solve problems, make decisions, and implement change and system improvements for long-term resolution
Ability to establish priorities, organize, and coordinate work activities
Preferred qualifications for this position include:
College level health care management coursework
Experience with Electronic Medical Records, Windows, and Excel-based software
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Req ID: 249777