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Providence Transfer Center Coordinator in Portland, Oregon

Description:

Providence is calling a Transfer Center Coordinator - Transfer Center (0.0 FTE, Rotating/Variable) to Providence Saint Vincent Medical Center in Portland, OR.

The on-call Transfer Center Coordinator is as needed and will cover for sick calls, caregiver vacations, leaves, etc. The Transfer Center is a 24/7 operation and on-call shifts would be available on day, evening and night shifts. We are asking that the on-call Transfer Center Coordinator have the availability to work a minimum of 4 shifts/month. Shifts are generally 10 hours in length.

We are seeking a Transfer Center Coordinator - Transfer Center who will be responsible for the facilitation and coordination of all inpatient patient placement requests. Work diligently and collaboratively within a multidisciplinary environment. Provide superior customer service and service recovery, utilizing good judgment and independent thinking that meets or exceeds the expectations of physicians, patients, visitors, and multidisciplinary staff members. Hold responsibility for bed control communications and assignments in an interdisciplinary manner.

In this position you will have the following responsibilities:

  • Coordinate and document inpatient bed placements, communicate with nursing units and House Supervisors/Throughput Supervisors in a timely manner based upon identified standards

  • Assist RN Transfer Center colleagues in maintaining accurate record of all physician consultation and telemedicine requests when call volume may prohibit the RN partner from taking all calls in a timely fashion

  • Assist RN Transfer Center colleagues in final patient placement details for transferred patients, including communicating relevant phone numbers for report to the referring facility

  • Directly responsible for appropriate bed placement of patients according to medical need and census of nursing unit

  • Maintain accurate record of all bed assignments on the campuses of PPMC and PSV

  • Constantly monitor and assess bed availability to ensure timely placement; determine whom to accept and/or place in conjunction with House/Throughput Supervisors

  • Provide superior customer service and service recovery when customer service standards are not met

  • Demonstrate the ability and skill to anticipate and diffuse potentially challenging situations and individuals, assuring a positive outcome with critical decision making

  • Promote Providence St. Joseph Health as a premier service organization by treating customers with compassion and respect

  • Identify, resolve, and escalate major issues and service failures that impede success

  • Ensure that compliance is met with federal and state regulatory authorities which include, but are not limited to, The Joint Commission, EMTALA, and HIPAA, in addition to Providence St. Joseph Health policies, procedures, and code of conduct in all aspects of role performance

Qualifications:

Required qualifications for this position includes:

  • Associate's Degree -OR- equivalent education/experience

  • One (1) year Health care experience

Preferred qualifications for this position includes:

  • Bachelor's Degree in a healthcare field

  • Bed placement experience

  • Registrar experience

  • National certification of CHAA

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 263593

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