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Providence Health & Services Systems Director, Telehealth Technology Services in Portland, Oregon


Providence St. Joseph Health is calling a Systems Director, Telehealth Technology Services to one of the following locations: Seattle, WA, Anaheim, CA or Portland, OR.

We are seeking a Systems Director, Telehealth Technology Services oversee the telehealth platform strategy, design, development, and deployment. This includes articulating the clinical use case, business case, and ROI for building and maintaining a software solution which seamlessly connects business operations, clinical operations, and a provider portal. The ideal candidate will ensure accurate depiction and development of these uses cases and work with internal and external partners to co-develop a software solution which fulfills those needs. This leader will also have oversight of Business Intelligence/Analytics and Reporting, Technical endpoint solution support, and shared services management with OneIS. The successful candidate will have a track record of team development and leadership as well as deep technical subject matter expertise. Performs all duties and acts as a role model which promotes team concept and reflects the mission and values of Providence St. Joseph Health.

In this position you will have the following responsibilities:

  • Be responsible to recruit, lead and mentor and participate in a high performing team dedicated to development of a software platform which seamlessly connects business operations, clinical operations, and a robust clinician interface to an analytics strategy for tracking and reporting on these functions.

  • Be accountable for facilitating all phases of the development cycle for the telehealth technical, clinical, operations, and business platform. This includes: articulation of the platform user criteria and identification ad vetting of strategic partners to rapidly co-develop a software platform.

  • Be accountable for telehealth business, operational, and clinical analytics across the enterprise, including tracking and reporting on both enterprise service lines and regional innovation pilots.

  • Oversee telehealth field engineering team with accountability for development and maintenance of processes to ensure efficient procurement and deployment of provider devices and telehealth endpoints, as well as SLAs for tiered support to ensure highly reliable uptime and maintenance of devices, in partnership with IS and external vendors.

  • Be responsible to build new and/or deepen existing relationships with regional and system leaders across multiple organizational functions that support, impact and/or are involved with the telehealth platform and technology products.

  • Stay abreast of current and developing telehealth technology and platform trends in collaboration with other PSJH departments to assure team success.


Required qualifications for this position include:

  • Bachelor's degree.

  • 8 years of Software Product Development and management experience.

  • 5 years of personnel/people management (responsible for direct reports).

Preferred qualifications for this position include:

  • CRM experience, preferably with SalesForce or Microsoft Dynamics

  • Master's degree.

  • 8 years of leading, supervising and/or mentoring others.

  • Healthcare industry experience.

  • Telehealth experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Washington-Seattle

Other Location(s): Oregon-Portland, California-Anaheim

Req ID: 215200