Surgery Scheduling Specialist - Surgical Services at Providence Portland Medical Center
The Spec-Surgery Scheduling is accountable for scheduling various complex Surgical and Medical procedures by obtaining appropriate surgical procedure, specialized equipment, and other specialized resources, implants and current/historical medical information (i.e., ICD10 Coding, Medical History, including allergies and Patient Demographic Profile). Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. Surgical Scheduling Specialist must also think independently and make relatively complex decisions in a fast-paced environment. Provides superior customer service and service recovery, utilizing good judgment that meets or exceeds the expectations of patients, visitors, physicians and Providence Health System staff. Surgical Services Scheduling Specialist is accountable for the efficient coordination of the operating schedule(s) including: preoperative scheduling of surgical and medical procedures and assisting the OR manager, Associate Nurse Managers, Charge nurses, and Anesthesia Coordinator with daily facilitation of the schedule. The Surgical Services Scheduling Specialist serves as the liaison and first contact of communication for the operating room; displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication.
Coursework/Training: Intermediate Medical Terminology and Physical Anatomy coursework -OR- equivalent educ/experience
Three (3) years of Medical office -OR- hospital experience in surgery field
Demonstrated outstanding customer service experience
- Coursework/Training: Business or college courses
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Requsition ID: P360558
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Schedule: Full time
Career Track: Admin Support
Department: 5001 PPMC SURGERY
Address: OR Portland 4805 NE Glisan St
Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.