Providence Health & Services Senior IAM Solutions Engineer in Portland, Oregon


Providence is calling a Senior IAM Solutions Engineer to Providence Health & Services in either Renton WA or Beaverton OR

The Identity & Access Management (IAM) team is responsible for provisioning of access; the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time. IAM Engineers support the operational work by developing both process and technical solutions for managing Identity, Authorization, and Authentication of all users connecting to Providence systems – for both new and existing business needs. Solutions will be developed to aid the IAM Operations function by fully developing and documenting processes, and automating solutions where possible – in alignment with security and regulatory policy.

Under the general direction of the Identity and Access Management Operations Manager, this position is responsible for a blend of duties, most heavily focused on process development and systems integration and onboarding. The ideal candidate will have broad knowledge of IAM disciplines as well as Epic Security. This role will work closely with other groups throughout the organization, as well as collaborate directly with operational supervisors.

Core responsibilities include:

  • Works in a team environment to optimize the identity management environment to ensure scalability, repeatability and reliability

  • Works with managers and customers in the business to understand business requirements, enterprise standards, and other considerations which influence how IAM solutions and services should function

  • Demonstrates thorough knowledge of all IAM provisioning and fulfillment processes in use throughout the enterprise

  • Engineers solutions to ensure that IAM services and processes meet the needs of the enterprise and comply with information security requirements

  • Supports, improves and documents existing IAM processes and procedures

  • Maintains process documentation as processes changes are implemented

  • Demonstrates thorough knowledge of IT security, compliance, and Identity Management

  • Analyzes and tests performance/operational impact of new technologies, processes, and changes to existing systems, and assists in documenting the functional requirements and technical specifications for new solutions

  • Resolves operational technical support issues, providing timely communication of downtimes, application problems, and facilitating resolution in technical areas using language and technical details appropriate for audience

  • Performs systems analysis in support of design efforts by team, and conducts integrated system testing of all system functions and interfaces

  • Participates in the coordination and scheduling of systems implementation and maintenance

  • Maintains up-to-date system configuration documentation, including internal training materials for supported areas

  • Provides frontline support as part of project go-live, working with customers to support end users

  • Creates and maintains Product Specifications, Change Management Documents and additional technical documentation

  • Works with QA/QC teams to perform quality control and quality assurance activities such as developing and executing test plans and scripts for IAM solutions or enhancements

  • Works with IAM Operations, IT support, and applications teams to ensure identity management technologies and solutions meet their needs and requirements

  • Works directly with IAM Provisioning Analysts and Supervisors to automate tasks which have proven to be standard and repetitive, or where automation may remove variability and recurring human error

  • Interprets customer and IAM Operations needs and documents IAM technology and process enhancement requests for improvement projects

  • Contributes to evaluation, selection, and configuration of IAM products, services, and processes

  • Identifies opportunities and outlines action plans to improve existing IAM solutions and processes

  • Implements role management solutions, technologies, and processes to enable the enterprise to effectively manage roles

  • Documents all engineering and functional changes as IAM solutions and technologies are managed through lifecycle

  • Has working knowledge of scripting languages and bulk processing tools in support of IAM operations

  • Works independently to deliver solutions on time

  • Designs and integrates IAM systems with in-house and third party applications for access provisioning, identity management, authentication, and authorization

  • Resolves deviations and exceptions identified by quality control and quality assurance

  • Resolves issues identified by audit findings or security vulnerabilities

This position provides services as required by a 24/7/365 hospital and clinical environment. The services provided by the Identity and Access Management department include access to Providence Health and Services resources, clinical systems, and business applications, as well as IAM-enabling applications and technology. This role may require after-hours work as well as periodical travel in order to meet the needs of collaboration on project deliverables.


Required qualifications for this position include:

  • Bachelor’s degree or four years of related education, experience, or training, in a distributed computing, healthcare, or customer service environment (or a combination of education and experience)

  • 4 years minimum experience in an access control/security related position that had similar primary duties in addition to education requirements.

  • Formal education or training in server and/or application development, administration and optimization

  • Experience in administration and operation of at least one Identity Management technology/system (including in-house systems or scripts).

  • Experience with on database application programming environment

  • Demonstrated ability to lead others or manage projects through completion

  • Skilled at time management, and strong written and verbal communication

  • At least three current professional or technical certification relevant to position

  • On certification specific to IAM or security applications

  • Prefer Epic certification or other healthcare application certification

  • Certification to be obtained/renewed within 6 months of hire

Preferred competencies for this position include:

  • Consistently strives to listen, understand, and support the needs of others in a sensitive manner

  • Ability to ease the way of customers by translating IT specifications into business/non-technical language

  • Performs challenging tasks efficiently and effectively.

  • Anticipates problems and takes corrective action prior to completing the task

  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.

  • Proven ability to set technology strategy.

  • Strong attention to detail and outstanding analytical skills

  • Ability to work effectively to build relationships with colleagues, customers, and all levels of management through positive interaction

  • Proven ability to organize multiple efforts and to respond to shifting priorities

  • Listens with sensitivity and openness

  • Demonstrated documentation skills – written process documents, workflows, and technical diagrams.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): Oregon-Portland, Oregon-Beaverton

Req ID: 183497