Providence Security Dispatcher in Portland, Oregon
Providence is calling a Security Dispatcher to Providence Office Park Portland in Portland, Oregon. This is an on call, variable shift position.
We are seeking a Security Dispatcher to be a part of the Providence Security Operations Center (PSOC), which is responsible for providing a centralized location for collecting, processing, documenting and disseminating information as it relates to routine and emergency calls for service in the Oregon Region and other contracted facilities. The PSOC operates much like a public 911 center but additionally monitors high risk areas through the use of CCTV, alarms and access control systems.
In this position you will have the following responsibilities:
Communicate with others including; excited, emotional, and irate callers; in a calm, positive, effective and easily understood manner
Communicate with the public using good communication and public relations skills, provides information as requested
Answer both emergency and non-emergency telephone lines from multiple locations
Gather information on nature of event called in and determines the urgency of the response required
Document details of the call in the CAD system
Initiate urgent and emergency response by security personnel at individual facilities
Dispatch security personnel at multiple locations via two way radio
Retrieve and relay accurate and detailed information on developing events
Dispatch security personnel according to the urgency/priority of the event and availability of security staff
Required qualifications for this position includes:
High school Diploma -OR- GED
Two (2) years experience handling complex matters that includes applying organizational policies and procedures
One (1) year experience working in environment with urgent -OR- emergency conditions
Experience with 2-way radio systems
Preferred qualifications for this position includes:
One (1) year experience in dispatching environment experience
Health care experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Facilities Security
Req ID: 286943