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Providence Health & Services Security Dispatcher in Portland, Oregon

Description:

Providence is calling a Security Dispatcher to Providence Office Park Portland in Portland, Oregon. This is a full-time, evening shift position with full benefits. Schedule is 1:30 - 10:00 p.m., days to be determined.

We are seeking a Security Dispatcher - Security to be part of the Providence Security Operations Center (PSOC), which is responsible for providing a centralized location for collecting, processing, documenting and disseminating information as it relates to routine and emergency calls for service in the Oregon Region and other contracted facilities. The PSOC operates much like a public 911 center but additionally monitors high risk areas through the use of CCTV, alarms and access control systems.

In this position you will have the following responsibilities:

  • Communicate with others including; excited, emotional, and irate callers; in a calm, positive, effective and easily understood manner

  • Communicate with the public using good communication and public relations skills, provides information as requested

  • Answer both emergency and non-emergency telephone lines from multiple locations

  • Gather information on nature of event called in and determines the urgency of the response required

  • Document details of the call in the CAD system

  • Initiate urgent and emergency response by security personnel at individual facilities

  • Dispatch security personnel at multiple locations via two way radio

  • Retrieve and relay accurate and detailed information on developing events

  • Dispatch security personnel according to the urgency/priority of the event and availability of security staff

Qualifications:

Required qualifications for this position includes:

  • High school Diploma -OR- GED

  • Two (2) years experience handling complex matters that includes applying organizational policies and procedures

  • One (1) year experience working in environment with urgent -OR- emergency conditions

  • Experience with 2-way radio systems

Preferred qualifications for this position includes:

  • One (1) year experience in dispatching environment experience

  • Health care experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Evening

Job Category: Facilities Security

Location: Oregon-Portland

Req ID: 264939

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