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Providence Health & Services RN Phone Triage, Advice - Women's Clinic East Portland in Portland, Oregon


Providence is calling an RN Phone Triage, Advice - Women's Clinic East Portland (1.0 FTE, Days) to Providence 545 Building in Portland, OR

We are looking for an RN Phone Triage, Advice - Women's Clinic East Portland who will apply the knowledge, skills and experience in the provision of care via the telephone. This includes delivery of care in the form of triage, advice, referral, and patient education in the ambulatory care setting. The job requires an enhanced level of expertise in the assessment of patient needs, determination of level of care, and implementation of plan appropriate to the situation. The triage provider is expected to work closely with physicians and all other members of the health system staff, requiring excellent communication, teaching, and negotiating skills with a high expectation of total confidentiality when working with sensitive information. Position may coordinate and manage clinical activities. This can include workflow in the area by distributing workload assignments, based on patient schedules and phone demands.

In this position, you will:

  • Staffs the telephone triage and advice station. Through the nursing process, approved guidelines and established resources, collects specific data and records information in the EMR. Assesses patient's condition, provides accurate, consistent information; formulates and recommends a plan of care, validates the care plan with the patient for completeness and accuracy. Provides timely triage and assessment of patients using established guidelines and ensures appropriate documentation of same.

  • Works collaboratively with physicians and other team members as required to develop and implement the plan of care. Communicates assessment and plan to appropriate team member in a timely fashion. The assessment includes a determination of patient's needs for treatment services, the urgency of that need, and the level of care based on acuity that would be most appropriate. Demonstrates excellent communication skills, superior assessment skills, and utilizes the nursing process and nursing diagnosis in a professional manner with each telephone encounter. Provides non-judgmental advice/implements or reinforces plan of care, signs off EMR, based on guidelines and available resources.

  • Functions independently and demonstrates leadership in decision-making, communication, and problem solving techniques to resolve patient's questions and concerns. Demonstrates skill in teaching and health awareness education.

  • Coordinates / initiates the referral to the appropriate provider as needed. Works closely with clinic manager, physicians and other staff to complete the referral


Required qualifications for this position include:

  • Graduate from accredited school of Nursing

  • Associate's Degree in Nursing

  • 5 years experience in health care

  • Current Oregon state license as a registered nurse in good standing

  • BLS certification

Preferred qualifications for this position include:

  • Bachelor's Degree in Nursing or related field

  • 1 year experience in clinical triage/advice

  • 1 year experience in ambulatory healthcare setting

  • Bilingual in Spanish

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Advice Nursing

Location: Oregon-Portland

Req ID: 317764