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Providence Health & Services RN Behavioral Health Quality & Education Program Manager in Portland, Oregon


Providence is calling a RN Behavioral Health Quality & Education Program Manager - Behavioral Health Operations (1.0 FTE, Days) to Providence Oregon Regional Shared Services in Portland, OR.

$5,000 Hiring Bonus for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a RN Behavioral Health Quality & Education Program Manager - BH Operations who will support the division of regional behavioral health in aligning regulatory requirements and standardizing best practices across the psychiatric continuum of care and brings a constant focus in achieving quality patient outcomes and safety using innovative and creative methodology. This position ensures the accomplishment of the organization's vision, mission, values, strategic goals, and achieving the Triple Aim while creating a Behavioral Health infrastructure with standardized pathways and processes promoting continuity of care with a personalized patient experience. Responsibilities include providing clinical expertise in the planning, implementing and evaluation of interventions and strategies appropriate to the complexities of the problems and resources of the system. Additional responsibilities include being accountable for policy development and implementation, supporting strategic planning, clinical outcomes, assuring the highest quality patient satisfaction, and facilitating a healthier community. Oversight along the continuum of care includes acute inpatient, emergency departments, partial and intensive outpatient, intake & referral service line, outreach & navigation program, and specialty outpatient clinics. This position serves as a catalyst for professional practice development and performance reflects promotion of team concept, caring, and respect, which emulates the Sisters of Providence mission and philosophy.

In this position, you will have the following responsibilities:

  • Enriches an environment of quality, learning and professional development with the integration of clinical practice and education.

  • Mentor and coach service line leaders on clinical and administrative practices to promote professional growth and development and leadership opportunities.

  • Defines and implements process improvements on key initiatives that result in significant improvements in service delivery, increasing organizational effectiveness both clinically and financially, increasing the safety of our environment to those providing and receiving care

  • Ensures standardized system implementation of regulatory requirements for nursing practice as it relates to behavioral health populations ensuring alignment with general practice and in collaboration with other nurse leaders.

  • Identifies service gaps, develops business plan proformas to support strategic internal and external partnerships to advancement, evolution, and success of Providence behavioral health service lines.

  • Lead and collaborate with leaders as needed to develop and execute action plans to address safety events, usual occurrence reports, safety issues and trends.

  • Provides direction to leaders in activities to achieve performance improvement and quality standards for regulatory, accrediting and licensing organizations. Collaborates with leaders on survey preparedness efforts with the goal of constant readiness.

  • Develops, implements, monitors, and evaluates department specific performance and service standards; takes initiative to implement quality improvement efforts.

  • Ensures all regulatory standards and other operation standards are adhered to and documented.

  • Identifies strategic education opportunities that address learning needs to improve individual and organizational performance.

  • Ensures accountability at all levels to achieve top decile performance in patient satisfaction and clinical quality

  • Advises and engages teams to respond to sentinel events and creating action plans. Supports and ensures timely follow up on action plans and oversight of operation implementation.

  • Utilizes technology to produce outcome reports, operational workflows, business plans and proformas as well as electronic medical records, policy platform and other applications necessary for performing job functions.


Required qualifications for this position includes:

  • Bachelor's Degree

  • Current, unencumbered Oregon RN license

  • Combination of 5 years direct nursing care in acute and/or sub-acute services and leadership experience that provided the opportunity to manage projects, lead change management, and organize action plans

  • Excellent skills in building collaborative teams and the ability to develop programs that uses inter-disciplinary approaches efficiently and effectively

Preferred qualifications for this position include:

  • Experience in behavioral health settings. Knowledge of federal and state regulatory standards

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Oregon-Portland

Req ID: 331095