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Providence Health & Services Resource Coordinator - Care Management in Portland, Oregon

Description:

Providence is calling a Care Management Resource Coordinator (1.0 FTE, Days) to Providence St. Vincent Medical Center in Portland, OR. This is a temporary position that will last approximately 4 months.

We are seeking a Care Management Resource Coordinator who will provide a variety of support functions for the patients and Care Management Department. Coordinates and manages all written and oral communication inter/intra-departmentally.

In this position you will have the following responsibilities:

  • At the direction of Care Management team (RN-Care Manager, Social Worker, Care Transition Coordinator) assists with the following duties:

  • Assist with chart documentation.

  • Assist with patient discharge transportation.

  • Assist with Skilled Nursing Facility authorization, insurance verification and benefit eligibility.

  • Gather patient information from medical record and fax referrals to appropriate sources: SNF, ICF, Acute Hospital, AFH, ALF, RCP and appropriate community resources.

  • Complete data entry on PAF tracking tools and vouchers.

  • Process check requests to pay invoices for the PAF account.

  • Meet with patients and family as directed by RNCM.

  • Attend and participate in interdisciplinary rounds as indicated.

  • Information, data and technology support:

  • Design, coordinate, and manage basic databases to store information related to Nursing Informatics and Nursing Quality as requested.

  • Assist care management team with data collection and information activities as requested.

  • Ensure confidentiality and security of protected health information when reporting data and information by eliminating key identifiers from data presentation or using alternative methods to identify patient specific information.

  • Participate in committees and projects that my include both facility-based committees as well as statewide committees as requested.

  • Act as an IS Liaison. Submit and monitor IS requests on an ongoing basis.

  • Run and provide monthly reports to care management manager and to staff as needed.

  • General Department Duties:

  • Provide meeting support, prepares support documents, reserves rooms, services requests, take meeting minutes.

  • Order and maintain office equipment, supplies.

  • Develop and maintain filing system to include correspondence, forms, related documents to care management department.

  • Communication & interpersonal relationships:

  • Serve as the initial contact person and receptionist for Care Management. Provide initial level of response to questions from hospital staff, patients and community members.

  • Screen and direct persons and telephone calls coming into Care Management appropriately.

  • Coordinate and schedule interviews and appointments for staff on request.

  • Convey a warm, personal, caring attitude by phone and in person.

  • Maintain confidentiality of all information.

Qualifications:

Required qualifications for this position include:

  • High School Diploma or Equivalent

  • 3 years Administrative experience preferably in healthcare industry

Preferred qualifications for this position include:

  • Associate's Degree

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Portland

Req ID: 267972

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