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Providence Health & Services Patient Verification Specialist in Portland, Oregon


Providence is calling Patient Verification Specialists to Providence Office Park Portland in Portland, Oregon. These are full-time, Monday - Friday, day shift, benefited positions.

We are seeking a Patient Verification Specialist who will secure appropriate patient account reimbursement by obtaining complex demographic, insurance, and medical information, identifying services requiring authorization for treatment and ensuring the required authorizations are in place.

In this position you will have the following responsibilities:

  • Review high volume of referrals proactively to secure payment and provide customer service prior to the patient's date of service.

  • Confirm eligibility and benefit information from third party payors to secure sponsorship of patient accounts.

  • Ensure authorizations or referrals for services provided are obtained and documented within required timeframes as designated by contract or third party payors.

  • Identify and refer any accounts with unsecured sponsorship or limited benefits to Financial Counselors.

  • Secure payment for scheduled or unscheduled services and provide customer service to the patient.

  • Interact with physician's office, insurance company, and patient to resolve eligibility and coverage problems.

  • Collect patient co-payments, where appropriate, ensuring accurate documentation of all activity in the computer system. Notifie insurance plan of patient's arrival when necessary.

  • Document work activity completely, concisely, and timely, according to standards in the computer, using Standard and Freeform notes.

  • Ensure compliance guidelines are followed for all Federal, State and other regulatory agencies, which include, but are not limited to, CMS, JCAHO, EMTALA, COBRA, and HIPAA.


Required qualifications for this position include:

  • High school Diploma or equivalent

  • Knowledge of medical terminology obtained through college coursework or equivalent education/experience

  • 1 year experience in customer service or healthcare registration

  • Healthcare experience, in either a provider or payor site

  • Experience with State, Federal and other regulatory Compliance Regulations, including: Medicare Secondary Payor, EMTALA, and ABN

Preferred qualifications for this position include:

  • 2 years college education

  • Satisfactory completion of college level Medical Terminology or Medical Assistant course

  • National Certification of CHAA

  • Registrar, verification or third party payor experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 248228