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Providence Health & Services Patient Relations Representative - REMOTE - ExpressCare/Virtual MSO in Portland, Oregon


Providence is calling a Patient Relations Representative - ExpressCare (0.9 FTE, Variable) to Ec Or Virtual Mso in Express Care MSO in Portland, OR.

REMOTE: 3/12 hour days – weekend days expected

Aside from the fantastic benefits offered by Providence, which begins on your first day of employment, we are also offering a $1,500 sign-on bonus!

---$1,500 Sign-On Bonus for External Candidates and Eligible Rehires---

The Patient Relations Representative is the first point of contact to patients. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service over the phone and the virtual visit platform. The PRR is responsible for front desk, patient registration, insurance billing and payment and collection/cashiering. Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

In this position you will have the following responsibilities:

  • Provides excellent customer service and serves as first point of contact to patients.

  • Facilitates communication between patients, providers, clinic staff, internal and external customers to support patient care.

  • Navigates multiple and complex data systems to research and/or record pertinent information in compliance with policies.

  • Operates multi-line telephone system; routes calls and responds to general inquiries.

  • Registers patients. Collects and verifies accurate and complete information from patient or family member. Enters data in to system and updates patients' demographic and insurance information as necessary.

  • Makes patient appointments and monitors appointment schedules daily.

  • Identifies medically urgent or emergent situations and responds appropriately.

  • Processes clerical records and information for clinic patients including cashiering, forms and charts.

  • Provides information to patients regarding financial policies and appointment or scheduling requirements.

  • Ensures that clinic and/or waiting areas are clean and well maintained.


Required qualifications for this position include:

  • 1 year Customer Service experience.

  • Current BLS - Healthcare Provider (AHA accredited).

Preferred qualifications for this position include:

  • Some College.

  • Experience in a medical or healthcare setting.

About the hospital you will serve.

Express Care is your faster way to well! Express Care Clinics offer same-day appointments and extended hours seven days a week. We're here when you need care for the stuff you just can't treat at home. In addition, Express Care Virtual offers same-day, on-demand, video visits with trusted health care providers. Come see us when you want fast care from folks who know health.Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 309472