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Providence Health & Services Patient Relations Representative - Outpatient Mental Health in Portland, Oregon


Providence is calling a Patient Relations Representative - Outpatient Mental Health (0.6 FTE, Days) to Providence Saint Vincent Medical Center in Portland , OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Patient Relations Representative - Outpatient Mental Health that will be the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients.

In this position you will have the following responsibilities:

  • Provide excellent customer service and serves as first point of contact to patients or visitors in person or by phone

  • Demonstrate unique skills to communicate with acutely ill psychiatric patients and de-escalate verbal aggression appropriately

  • Facilitate communication between patients, providers, clinic staff, internal and external customers to support patient care including completion and submission of Oregon State required reporting and registration for behavioral health patients

  • Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies including receiving, preparing and submitting non-EMR clinical documentation to HIM daily

  • Track documentation until scanned into patient's record

  • Operate multi-line telephone system; routes calls and responds to general inquiries including responding to psychiatric emergency calls from patients including the threat of suicide

  • Register patients; updates demographic and insurance information

  • Make patient appointments and monitors appointment schedules daily including retrieving referrals from EMR and contacting patient to schedule appointments

  • Check patients in and out of the facility

  • Collect and processes patient payments


Required qualifications for this position includes:

  • One (1) year of customer service experience, -OR-

  • Successful completion of a Providence internship

  • Typing skills (minimum of 45 words per minute)

  • Basic computer skills including Microsoft Windows and Office Applications

Preferred qualifications for this position includes:

  • Coursework/Training: Some college

  • One (1) year of Medical office or healthcare experience

  • Basic experience with electronic medical records and/or computerized billing systems

  • Medical terminology experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 316872