Providence Health & Services Patient Registrar - Emergency Department *ER Customer Service* in Portland, Oregon
Providence is calling a Patient Registrar - Emergency Department ER Customer Service (1.0 FTE, Night) to Providence Portland Medical Center in Portland, OR. This position will typically work overnight hours during weekdays and weekends.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Patient Registrar - Emergency Department ER Customer Service who will be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately.
The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.
In this position you will have the following responsibilities:
Creating a consistent and exceptional patient experience throughout the patient interview process
Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms. In some instances, may require bedside registration
Alert clinical staff if patients need immediate attention
Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention
Provides armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy
Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies
Escort and/or direct patient appropriately once registration completed
Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed
Return valuables to patients at discharge and complete valuables log
Ensure order entry tasks are completed timely and accurately
Process in-house patient work queues timely and accurately
Ensure all relevant documentation is scanned timely and accurately
For worker comp/labor and industries patients, ensure forms are filled in promptly and accurately and follow through with patients for signature and completion
Present ABN’s and ensure signatures are obtained
Ensure all computer system entries are completed accurately and timely
Maintain accurate, clear, concise, and complete account notes and other relevant information
Closely adhere to set schedules and handle time standards
Promote PH&S as a premier service organization by treating customers with compassion and respect
Identify, resolve and escalate major issues and service failures that impede success
Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA
Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance
Act as backup to the Information desk as needed at your facility
Required qualifications for this position includes:
- High School Diploma -OR- GED
Preferred qualifications for this position includes:
One (1) year experience in customer service or healthcare registration
Satisfactory completion of college level Medical Terminology or Medical Assistant course
National Certification of CHAA
Registrar and third party payor experience
Healthcare experience, in either a provider or payor site
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 331140