Providence Health & Services Patient Registrar - Emergency Department *ER Customer Service* in Portland, Oregon
Providence is calling a Patient Registrar - Emergency Department ER Customer Service (1.0 FTE, Night) to Providence Portland Medical Center in Portland, OR. This position will work overnight hours during weekdays and/or weekends.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Patient Registrar - Emergency Department ER Customer Service who will secure appropriate patient record and account reimbursement by obtaining complex demographic, insurance, and medical information.
In this position you will have the following responsibilities:
Interview patients in a courteous, efficient, and accurate manner to ensure correct and complete information is obtained and documented
Assess the patient's ability to complete admission process prior to going to their hospital room or receiving services
Alert clinical staff if the patient needs immediate attention
Verify patients demographic information and identify them in the Providence Health System Master Patient Index or creates a new record in the MPI as appropriate
Obtain required information from payor systems to ensure maximum reimbursement of all accounts
Identify patients with non-participating plans and resolves issues with appropriate staff and physicians
Verify and prepare all necessary forms, documents, plates, labels, and wristbands to ensure proper patient identification based on patient type
Maintain current knowledge and competency of all government and third party payors which are complex and ever-changing
Required qualifications for this position includes:
- High School Diploma -OR- GED
Preferred qualifications for this position includes:
One (1) year experience in customer service or healthcare registration
Satisfactory completion of college level Medical Terminology or Medical Assistant course
National Certification of CHAA
Registrar and third party payor experience
Healthcare experience, in either a provider or payor site
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 324773