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Providence Health & Services Member Service Representative 1 in Portland, Oregon


Providence is calling a Member Service Representative to the Credit Union Branch at Providence Saint Vincent Medical Center in Portland, OR. This is a full-time (1.0 FTE), day shift position. Expected schedule is Monday - Friday from 7:15am-4:15pm.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Member Service Representative that will providesmembers with efficient, friendly, prompt service in person or by telephone for all member service transactions and information requests.

In this position you will have the following responsibilities:

  • Represent the Credit Union in a courteous and professional manner

  • Present and explain Credit Union services and products to members and assists in meeting their financial needs

  • Order checks for member's account

  • Complete payroll deduction and authorization forms

  • Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services

  • Actively cross-sells Credit Union products and services

  • Keep supervisor informed of area activities and of any significant problems or concerns

  • Ensure that work area is clean, secure and well maintained

  • Provide routine information by phone, email and in person concerning credit union products & services

  • Attend to members in office, giving prompt, friendly, courteous attention

  • Handle over the counter, mail deposits, night deposits and loan payments

  • Sell cashier checks, visa gift cards and visa travel money cards

  • Prepare and disburse share withdrawals and transfer requests by phone

  • Handle, receive, and disburse cash

  • Account for cash drawer daily. Balances cash drawer at night

  • Balance vault daily

  • Set up new member accounts, and closed account requests

  • Run credit reports, chex systems and OFAC as needed

  • Order, maintain, and balance vault cash daily

  • Assist members with notary public certifications

  • Be responsible for issuance, maintenance of safe deposit boxes

  • Be responsible for the ordering coordination of new member packets/check supplies

  • Communicate supply/ordering needs to AVP of Operations and or Loan Officer

  • Able to resolve member relation matters to the satisfaction of the member and the credit union

  • Provide exceptional member service including efficient and accurate transaction processing

  • Process batched cashed checks

  • Process credit card cash advances

  • Process incoming and outgoing wires


Required qualifications for this position includes:

  • Must possess one or more of the following:

  • Credit union or financial services experience

  • Accounting background

  • One (1) year employment in a customer service position that required cash handling

Preferred qualifications for this position include:

  • Credit union or financial services experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Customer Service

Location: Oregon-Portland

Req ID: 305406