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Providence Health & Services Medicare Community Enrollment & Retention Specialist in Portland, Oregon


Providence Health Plan is calling a Medicare Community Enrollment & Retention Specialist to our location in Spokane, OR.

Position is located only in Spokane, Wa.

We are seeking a Medicare Community Enrollment & Retention Specialist who will be responsible for interacting with senior population aged 65 and conduct presentations at their group/centers, churches, homes, etc. to sell and promote the Providence Medicare Advantage Products. This individual will travel throughout an assigned territory and work directly with community-based organizations, providers, and other sources to obtain referrals. They will manage their travel and territory efficiently to produce maximum results while generating their own leads. Responsible for multi-territory member retention strategies, including new and existing member webinars throughout the year and during the Annual Election Period. They will be responsible to plan, execute and attend in person events.


  • Goal Achievement: Assist in meeting or exceed enrollment & retention goals within an assigned territory via outreach & sales activities. Conduct group and/or individual sales presentations and enroll eligible prospects either in person or via phone.

  • Strategy and Planning: Build and refine territory plan to ensure lead and enrollment goals are exceeded through strong collaboration with all identified growth channels. Excellent pipeline management and prospect follow up are a must.

  • Provider Network Engagement: Serve as product expert for designated preferred Provider Partners. This includes executing on annual business plans and participating in Provider level pull through activities to achieve pre-determined lead and enrollment goals.

  • Product Expertise: Serve as a subject matter expert for product portfolio including having a deep understanding of the Medicare Advantage and Medicare Supplement products offered by competitors.

  • Administrative: CRM/Reporting, Expense submission, and other administrative tasks as needed.

  • Compliance: Ensure all activities are being conducted in accordance with current approved CMS, State and Organizational regulations. Adherence to Policies and Procedures. Timely completion of all required certifications, licensing, and continuing education within designated timeframes.

Patient Population Served: Not Applicable

In this position you will have the following responsibilities:

  • Assist in meeting monthly sales & retention goals.

  • Prospect, initiate and build network/lead base & referrals to grow revenue.

  • Deliver persuasive sales presentations to consumer groups & individuals in virtual and in-person environments.

  • Deliver persuasive new and existing member retention presentations in virtual and in-person environments.

  • Become known as a visible and recognized Medicare resource in assigned territory.

  • Adhere to all compliance and company rules and mandates set forth in the CMS marketing and compliance guidelines as well as in the company policies and procedures.

  • Promote retention and minimize rapid dis enrollment by providing accurate, consistent and timely service and follow up.

  • Manage all leads within the designated timeframe on the company contact database in order to exceed company standards for quality, accuracy and timeliness.

  • Become a trusted advisor in the community via cultivation of grassroots and other local events. Plan, execute and lead member retention events throughout Oregon and Washington.

  • Travel throughout an assigned territory and work directly with community-based organizations, providers, and other sources to obtain referrals. This includes travel throughout Spokane on weekly basis as well as one to two time per month throughout the Oregon and Washington service area.


Required qualifications for this position include:

  • Health license required within 60 days of hire date.

  • Valid driver's license.

  • 2 years direct sales or marketing experience, or any combination of education and experience which would provide an equivalent background.

  • Develops and delivers effective presentations.

  • Strong verbal and written communication skills.

  • Entrepreneurial mindset; independent & energetic thinker a must.

  • Strong PC and keying skills.

  • Must be able to travel within an assigned territory on a daily basis; up to 80%.

  • Early morning, evening or weekend hours may be required.

  • Must have ability to work cooperatively as a team member, and to interact professionally and effectively with managers and staff of internal departments.

Preferred qualifications for this position include:

  • Bachelor's Degree.

  • Excellent collaboration and team building skills.

  • Demonstrates excellent judgment and decision making skills.

  • Demonstrated problem solving skills.

  • Ability to build strong customer relationships.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 310321