Providence Health & Services Manager - Care Management in Portland, Oregon


Providence is calling a Manager - Care Management (1.0 FTE, Days) to Providence Office Park in Portland, OR.

In this position, you will:

  • Be responsible for overseeing daily operations of case managers embedded in the Providence Medical Group (PMG) clinics, the Proactive Outreach Team, City Call and/or the Transition Call Team. The department provides case management services for at-risk patients, including patients with complex medical and psychosocial issues.

  • Lead and/or participate in department and Patient Centered Primary Care Home (PCPCH) initiatives to improve the efficiency and effectiveness of the services we offer to patients.

  • Operate as a strategic partner to other Oregon Providence Health & Services (PH&S) ministries in meeting the Triple Aim.

  • Provide leadership and oversight for the Care Management (CM) staff in Providence Medical Group clinics in Oregon and SW Washington. This includes providing coverage for other Managers.

  • Act as an expert resource to the care management staff, clinic staff and providers in the areas of case management, care coordination and level of care determinations.

  • Identify care coordination obstacles, collect data, communicate via SBAR, and provide recommendations to improve population health care coordination.

  • Conduct evaluations of programs and activities.

  • Ensure the development and updating of policies and procedures and maintain program compliance.

  • Promote CM and PCPCH team functioning.

  • Improve coordination of patient care in collaboration with all other disciplines and multiple health plan partners.

  • Provide oversight and participate in the Best Practice Committee.

  • Design, implement, and evaluate processes to meet requirements for external programs (i.e., CPC , PCPCH) and internal strategic initiatives.

  • Participate in the development and implementation community health initiatives.

  • Set strategic vision for the CM team by identifying and articulating strategic goals that are in alignment with PMG, Region and System priorities.


Required qualifications for this position include:

  • Graduation from an accredited Baccalaureate School of Nursing - or - graduation from an accredited Masters of Social Work program with a current License of Clinical Social Work. Licensure required in OR and WA.

  • Experience and expertise in case management demonstrated by 3 years in case management in a hospital, medical group/clinic, substance use treatment, insurance, State/County Seniors and Disabilities, or home health setting.

  • 5 years of experience in a clinical setting which may include the 3 years experience required in care management.

  • 2 years of supervisory experience, including hiring, performance management, staff development and evaluation.

  • Progressively responsible team leadership and/or management experience.

  • Verifiable success in program planning and implementation of change.

  • Personal computing skills.

Preferred qualifications for this position include:

  • Current recognition/certification by a national professional organization in case management or quality improvement.

  • Experience with utilization data analysis and reporting.

  • Project management, Six Sigma, Lean, Change Acceleration Process (CAP) training or extensive experience.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Social Work

Location: Oregon-Portland

Req ID: 211270