Providence Health & Services Intake Specialist - Home Service Liasons in Portland, Oregon
Providence is calling a Intake Specialist - Home Service Liasons (1.0 FTE, Days Full-Time) to Home Services Building in Portland, OR
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Intake Specialist - Home Service Liasons that will serve as the main access point for Home Health Services. This position is responsible for initiating and coordinating Home Health referrals, gathering all necessary referral and payor information and then inputting into EMR, verifying patient information and initial HH eligibility with patient and referral source, and coordinating and scheduling date for HH admission. This position ensures that information obtained at time of referral is accurate and complete. This position represents Home Health to customers and patients effectively promotes Home Services and products.
In this position you will have the following responsibilities:
Coordinate and process incoming referrals, including assessing for needs from other HS departments
Evaluate referral information and contacts patient and or referral source and responsible for determining initial eligibility for HH services
Coordinate and ensure insurance information is obtained and accurately recorded into electronic medical record (EMR)
Coordinate and evaluate patient information for referrals within guidelines
Accurately documents referral information utilizing critical thinking skills
Be responsible for triaging and coordinating with appropriate team members for review if incomplete.
Serve as a liaison between referral sources, MD office, patients/families, department supervisors, managers, insurance team, Access RNs to ensure timely patient care
Coordinate and communicates with appropriate team members to ensure service standards are met
Oversee all fax communications: triages faxes, contacts referral source to ensure complete referrals and coordinates the electronic referral system
Be responsible for coordinating accurate insurance information and problem solves insurance eligibility with insurance team
Utilize critical thinking skills to coordinate and assign appropriate start of care date under clinical guidelines utilizing clinical staff as appropriate
Coordinate with referral sources, inclusive of hospital, physician, facility customers and insurance case managers to obtain additional information, confirm referral receipt and communicate start of care date
Measure productivity and manages team assignments as needed
Prepare specific reports as directed for distribution within Home Health and other departments
Be responsible for staying current on CMS regulations and maintaining current knowledge of Home Services products and services, and other referral sources
Seek at all times to enhance Home Services Departments relationship with referral and reimbursement sources
Participate in Access Services and Insurance Staff meetings and education sessions
Required qualifications for this position includes:
Coursework/Training: Educational coursework in medical terminology -OR- equivalent education/experience
Two (2) years of experience in customer service including demonstrated computer proficiency
Preferred qualifications for this position includes:
One (1) year of experience in a clinical setting or home services
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 312094