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Providence Health & Services Hospital Supervisor - Nursing Service Administration in Portland, Oregon


Providence is calling a Hospital Supervisor - Nursing Service Administration (0.0 FTE, Rotating/Variable) to Providence Portland Medical Center in Portland, OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Hospital Supervisor - Nursing Service Administration that will coordinate the general operation of the Department of Nursing and provides administrative coverage for Providence Portland Medical Center and those departments operating on a 24-hour basis when senior administrative personnel are not present.

The Hospital Supervisor acts as a mentor and role model for the nursing staff on his/her shift by supporting and assisting the staff in development of problem solving assertiveness and leadership skills. The Hospital Supervisor also works in collaboration with the Nurse Manager and Staffing department in assisting with staffing and in crisis situations, as appropriate, supports the Nurse Manager and Charge Nurse in coordination and assignment of the nursing staff. The Hospital Supervisor initiates the disaster preparedness plan if needed in collaboration with the Manager of Emergency Preparedness. Having the ability to communicate effectively, function in crisis and urgent situations and to follow-up with department managers and staff are key skills required for this position.

The Hospital Supervisor is accountable for patient flow, and the provision and quality of nursing services at the facility level for a defined shift, in support of Providence Health & Services system and regional goals. This includes assuring safe, efficient, and effective patient placement, balanced with optimal and efficient patient care and service. This accountability assumes a primary focus on patient flow, assuring the patient reaches the right bed, the first time, with the necessary resources to provide care. With a constant focus on patient safety, patient-centeredness, and efficient processes and systems, the Hospital Supervisor supports standards and systems for care delivery for the facility.

Provide leadership that consistently supports efficient and effective patient care services and that supports the organizational and system goals. This includes advancing the strategic vision and goals of PPMC. Constructively manages change and promotes a team-based approach. The incumbent consistently role models professional nursing standards and expectations.

In this position you will have the following responsibilities:

  • Appraise and adjust staffing on the nursing units during the shift, enters corrected census for staffing of upcoming shift, and assists the staffing department personnel in the absence of the staffing Coordinator or Nurse Manager

  • Perform and maintain hospital administrative responsibilities during the shift, consults with the Manager, on-call Administrator when appropriate, and seeks assistance when needed. Documents administrative concerns/problems/incidents with actions taken for the Managers and Administration

  • Respect and protect the rights and dignity of employees and patients

  • Respond to concerns of physicians and staff of other departments in the absence of their Department supervisor, consults with Department Managers when appropriate, and documents actions taken for Nursing Administration Manager, Department Manager, and Administration

  • Respond to building and facility concerns/problems off hours, coordinates efforts to problem-solve, consults with on-call Administrator as appropriate, and documents actions taken for appropriate department manager

  • Coordinate patient flow/placement in close collaboration with bed control

  • Keep current and shares knowledge of hospital policies, procedures, goals, and strategic plan. Understands, initiates, and communicates hospital emergency/disaster procedures

  • Respond to and coordinates response to unusual occurrences off hours, patient or employee injury, and deaths

  • Document and follow up on concerns as appropriate

  • Respond to community and media concerns during off hours, seeking assistance of Community Relations Department when appropriate

  • Attend evidence-based continuing education related to performance of job. Stays current with nursing best practices and healthcare issues

  • Respond to crises and disasters off hours, coordinating hospital efforts in conjunction with the Emergency Physician

  • Consult with on-call Administrator and seeks administrative assistance when appropriate

  • Document actions taken

  • Collaborate with unit Charge Nurse, manager, and staffing office to problem solve staffing issues for the shift

  • Collaborate with Nurse Managers and Charge Nurse in evaluating and counseling staff, when assistance is requested

  • Provide written documentation to NMs regarding any concern or observation of their staff

  • Take action and collaborates with the Emergency Department and Access Services to allow the acceptance of inpatient admissions during times of high census or staffing shortages, Successful completion, of this task, results in a minimal number of diverted ambulances or diverted admissions

  • Exhibit quality and safety focus and active involvement in improvement of patient flow processes

  • Collect data to measure success


Required qualifications for this position includes:

  • Bachelor's Degree in Nursing

  • Current, unencumbered license as RN in the State of Oregon

  • Current Basic Life Support (BLS) card required, must be from the following authorized governing bodies:

  • American Heart Association (AHA) - (BLS Provider),

  • American Red Cross (ARC) - (BLS for Health Care Provider), -OR-

  • Military Training Network (MTN) (Healthcare Provider) upon hire.

  • Four (4) years of acute care nursing experience

Preferred qualifications for this position includes:

  • Master's Degree in Nursing -OR- related field

  • National Certification in med/surg -OR- related nursing area

  • Three (3) years of supervisory or managerial experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Nurse Lead/Supervisor/Manager

Location: Oregon-Portland

Req ID: 320876