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Providence Health & Services Home Medical Equipment Liaison - Home Service Liaisons in Portland, Oregon


Providence is calling a Liaison Home Medical Equipment - Home Service Liasons (1.0 FTE, Days Full-Time) to Providence St. Vincent's Hospital in Portland, OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Liaison Home Medical Equipment - Home Service Liasons that will coordinate home medical equipment (HME) services for patients being discharged from a designated hospital. The Liaison work at an assigned hospital with hospital-based Acute Care Managers (ACM), Patient Care Coordinators (PCC), discharge planners, and Medical Social Workers (MSW). The Liaison collect and prepare all necessary documentation required for a complete order; communicate with Access Services to complete the coordination of the order. The position act as a resource and educate hospital staff regarding the services offered by HME and contribute to the patient care plan as it relates to the discharge plan. The Liaison provide information to ensure a smooth transition for patients and their families following hospitalization.

In this position you will have the following responsibilities:

  • Coordinate HME services and process durable medical equipment orders for patients discharging from the hospital. This includes all DME, respiratory equipment, oxygen and wound vacs for patients utilizing internal and external vendors

  • Meet with patient and or caregivers to explain HME services being provided and obtain necessary documentation to provide care

  • Ensure that services ordered are appropriate, e.g. equipment ordered is appropriate based on clinical criteria and patient diagnosis and that the required physician prescription(s) are present in the patients chart

  • Obtain accurate charting and MD orders to ensure appropriate insurance coverage

  • Train patient or caregivers on the operation and use of home medical equipment devices for the purpose of using those devices to transfer from the hospital to the patients residence

  • Coordinate teach times for advanced pieces of equipment

  • Enter patient data and appropriate documentation into the appropriate Home Services databases

  • Responsible for providing all necessary documentation to external vendors to ensure patients receive all DME ordered for discharge from hospital

  • Coordinate the delivery of equipment to the patients residence with HME Access Services and HME Dispatch as required

  • Also responsible for arranging and coordinating deliveries for outside vendors to avoid discharge delays

  • Facilitate integrated DME services for patients discharging from hospital for PHS

  • Serve as a resource for physicians, specialists and care management regarding documentation, testing and DME covered diagnoses for patients discharging from the hospital


Required qualifications for this position includes:

  • Two (2) years of experience in the home medical equipment field

  • Two (2) years of experience in HME customer service or HME insurance verification

  • Ability to simultaneously handle multiple priorities

Preferred qualifications for this position include:

  • Bachelor's Degree -OR - equivalent educ/experience

  • Familiar with the setup and operation of standard HME items like walkers, canes, crutches, commodes, basic wheelchairs

  • One (1) year experience with CMS regulations regarding DME

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 330604