Providence Oregon Jobs


Oregon Jobs home icon

Job Information

Providence Health & Services Family Peer Support - Swindells Center in Portland, Oregon


Providence is calling a Peer Family Support (0.8 FTE, Days) to Providence Swindells Center locate at The Child's Center in Portland, OR.

We are seeking a Family Navigator who will provide disability resource information and support services to families of children with disabilities and complex medical needs within Providence pediatric clinics. Job responsibilities include responding to requests for information, referring to community agencies, providing training to parents. This position will be responsible for working within a peer support model. Will support family preparedness for appointments, coach families around obstacles to care, and assist with integration of services in the clinics, social service agencies, community supports. Works collaboratively clinical staff, Swindells staff, families, and care providers. Responsible for documenting care and assisting with plan of care.

In this position you will have the following responsibilities:

  • Respond to requests for information related to disabilities from families, caregivers and service providers

  • Assist families, caregivers, and service providers in locating disability specific resource materials or information within the Swindells Center library, the community, or on-line

  • Refer families to community resources that can meet the identified needs of their child

  • Maintains detailed records, reports and files of activities that affects and assists in care plan and case management

  • Maintain knowledge of and connection with state and community based agencies serving children and youth with special needs, including eligibility, current contacts, waiting lists, and financial requirements in order to provide up to date resources to families

  • Provide social service and medical system support and coordination to families with a new diagnosis

  • As a member of the care team, will work with medical providers to include pediatric sub specialists, therapists and social workers, to help clarify diagnosis and resource needs of families. Assist parents in voicing their questions

  • Offers on-going 1:1 emotional and resource support to families

  • Maintains detailed records, reports and files of activities that affects and assists in care plan and case management

  • Effectively communicates with all team members regarding department operations and patient care needs, possibly through the use of electronic medical records

  • Demonstrate an understanding of a variety of health plan/insurance systems, especially Medicaid, and be able to educate patients about available services/access to care

  • With guidance from clinical staff, assist families in establishing measurable goals and in follow through of recommendations

  • Practices respect, valuing the differences in each person and demonstrates an inclusive style that fosters dialog for collaborative solutions in recommending resources


Required qualifications for this position include:

  • 1 year applicable experience as a primary caregiver of a child who experiences complex medical needs

Preferred qualifications for this position include:

  • Bachelor’s Degree –OR- equivalent education/experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Community Service

Location: Oregon-Portland

Req ID: 252088