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Providence Director of CITRIX Engineering in Portland, Oregon


Providence St. Joseph Health is calling a Director of CITRIX Engineering to our location in Las Vegas, NV, Renton, WA; Redmond, WA; Seattle, WA; Spokane, WA; Portland, OR; Beaverton, OR; Irvine, CA; or Lubbock, TX.

Amazing opportunity to transform the future of healthcare for 200K workers that rely on our technology solutions. Our fast-growing team is expanding beyond virtual desktops and apps to define our next generation workspace. You will be responsible for managing the team driving this effort in implementing the latest cloud, telemetry and virtual workspace technologies. Our success depends on your leadership ability to turn this strategic vision into manageable phases to be implemented by our global team.

We are seeking a Director who will be accountable for Providence Saint Joseph Health IS technology integration initiatives, aiding in the extension of PSJH’s brand, vision and mission, through technical oversight of the system’s strategic partnerships, affiliations, acquisitions, IS provisioning and other strategic initiatives. esponsible for defining and driving the integration of organizations and technologies into the system’s technical landscape, while ensuring compatibility with current standards and future PSJH direction.

In this position you will have the following responsibilities:

  • Guides team to engineer technical solutions to meet customer requirements with a balanced view toward performance, availability, data security, and cost effectiveness.

  • Manage customer expectations regarding integration efforts, including participation in relevant steering committees.

  • Maintain knowledge in strategy, healthcare trends, and technologies, applying appropriately to PSJH integration efforts.

  • Provides responsive leadership to delegate, coordinate, and motivate staff; evaluates performance for direct reports and for contractors/other peoples’ direct reports; works with individuals and HR to improve performance as needed.

  • Monitors the performance of the accountable disciplines to integrate technology and infrastructure services.

  • Builds consensus and drives to agreement upon a course of action where there are multiple perspectives.

  • Responsible for managing the daily activities of support, process, and new project activities for an integration team and coordinating the utilization of staff needed to assist with other projects.

  • Develop staff training plans and identifies opportunities for on-the-job training; recommends formal training options.

  • Establishes and maintains excellent standards in dealing with customers, vendors, and staff in the daily working of the team.

  • Appropriately escalates issues and/or problems on any customer impacting work.

  • Provides expertise in information technology vendor contracts and manages key vendor relationships.

  • Is meticulous in executing defined administrative practices – budgeting, financial management, personnel management, compliance, mission, and other defined areas.

  • Ensures systems are engineered for optimal availability, reliability, scalability, and performance. Creates documents and refines operational processes.

  • Holds vendors responsible for delivery of contracted products and services.

  • Maintains the strict confidentiality of all information, including financial/operational, employee/human resource, healthcare/patient data and information.

  • In all activities, the incumbent treats all others with respect .

  • In all activities, the incumbent treats all others with respect and demonstrates excellence, justice and compassion in daily work.

  • Maintains the strict confidentiality of all information, including financial/operational, employee/human resource, healthcare/patient data and information.


Required qualifications for this position include:

  • Bachelor's Degree in Computer Science, Business Management, Information Services, or other studies or equivalent education/experience.

  • 8 years experience Information Services technical leadership experience in leading infrastructure operations, engineering, or architecture teams.

  • 10 years experience in demonstrated ability to create and successfully execute strategic plans for highly complex issues; technical engineering and support; experience standardizing complex and disparate processes; experience in process improvement methodology, change management, and operational improvement in complex systems.

Preferred qualifications for this position include:

  • 12 years' experience with Citrix technologies (Virtual App, Virtual Desktop, NetScaler)

  • 4 years' experience with Cloud Providers (Azure, AWS)

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Nevada-Las Vegas

Other Location(s): Oregon-Portland, Oregon-Beaverton, Texas-Lubbock, Washington-Redmond, Washington-Renton, Washington-Seattle, Washington-Spokane

Req ID: 284736