Providence Health & Services Diagnostic Imaging Scheduler in Portland, Oregon
Providence is calling a Diagnostic Imaging Scheduler to Providence St Vincent Medical Center in Portland , Oregon. This is a full-time, benefited position. Schedule is Monday - Friday, 10:00 a.m. - 6:30 p.m.
We are seeking a Diagnostic Imaging Scheduler who will be accountable for scheduling various complex Imaging and Medical procedures (i.e. Interventional, Nuclear Medicine, Anesthesia, Short Stay and Admitting) by obtaining appropriate exam information, specialized equipment / resources and implant and current/historical medical information (ICD Coding, medical history, including allergies and patient demographic profile). Complexity of this position is evidenced by the use of intermediate and complex medical terminology and precise scheduling protocols to ensure compliance. The Diagnostic Imaging Schedule must obtain all critical information needed to correctly and efficiently schedule and process imaging exams and must be able to work in a fast- paced, close-quarters, high-call volume environment. Must have the ability to utilize multiple computer applications (HIS/RIS, scheduling software, network drives, reporting systems and/or PACS) to schedule multiple exams within multiple departments and entities (Short Stay Unit, joint ventures, etc.). Must obtain and manage all physician orders in a timely and efficient manner.
The Diagnostic Imaging Schedule must effectively communicate with patients, Imaging Department Coordinators & staff, radiologists, medical offices and physicians. The Imaging Scheduler must provide superior customer service and service recovery, utilizing good judgment that meets and/or exceeds the expectations of patients, visitors, physicians and Providence Health & Services staff
In this position you will have the following responsibilities:
Schedule imaging exams and other invasive procedures according to approved guidelines including specialized blocks and group or individual physician blocked schedules.
Obtain necessary information and advise appropriate departments for emergent add on cases, as well as print off necessary paperwork.
Verify ordering status of physicians requesting examinations for their patients and appropriate identification of procedure for accurate resource map for proper utilization of resources.
Understand and utilize all aspects of HIS/RIS, DI Tracker and the scheduling system.
Verify patients full legal name, spelling and date of birth and accurately inputs all required information into the scheduling system.
Obtain needed information from numerous sources including all medical floors, all referring physician offices, HIS, scheduling system and PACS.
Courteously and professionally respond to multiple phone calls and requests that often occur simultaneously.
Take scheduling requests from physician offices. Collecting and scheduling accurate information regarding imaging procedure scheduled, physician or patient special requirements and patient demographics to avoid duplicate errors and/or refers call to appropriate person/department.
Collaborate with Diagnostic Imaging manager, coordinators, service line supervisors and other supervisory personnel regarding scheduling, resource or staffing conflicts.
Communicate changes in imaging schedule to appropriate departments i.e. SSU or other enterprise scheduling departments, i.e. CVL, Surgery, Lab, Pathology.
Facilitate patient questions for pre-imaging screening information and comments.
Able to work through problematic situations and personal conflicts that may arise during the workday in a positive and productive manner.
Provide diagnostic imaging support services as required to meet daily ministry needs.
Required qualifications for this position include:
Highschool Diploma or equivalent
2 years Medical and/or clerical experience
Outstanding Customer Service experience
Preferred qualifications for this position include:
Business or college courses
Diagnostic Imaging experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 246314