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Providence Crisis Intervention Manager in Portland, Oregon


Providence is calling a Manager Crisis Intervention - Emergency Services (1.0 FTE, Days) to Providence Portland Medical Center in Portland, OR. This position will also be required to take call and work Clinical shifts as needed to support the team.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

We are seeking a Manager Crisis Intervention - Emergency Services that will oversee the daily operations and strategies for the Providence Portland Medical Center 24/7 emergency department crisis intervention team. The team is comprised of clinicians and non-clinicians working within the emergency department for the purpose of assessing, managing and triaging patients who present in acute mental health crisis. The clinical team members are responsible for patient assessment at the direction of the treating physician providing diagnostic clarity, level of care recommendations, acuity of risk, brief interventional strategies and essential community collaboration. The non-clinical staff have advanced education and/or training in identifying and engaging patients with potentially escalating behaviors/actions

In this position you will have the following responsibilities:

  • Plan, develop, implement and evaluates the PPMC and PSV Emergency Department Crisis Intervention Services

  • Collaborate with Regional Director on designing, presenting and implementing strategic efforts to address the target patient population for the team

  • Manage the Crisis Intervention staff, including coaching and counseling, ongoing performance assessment, the development of corrective actions plans and monitoring for improvement as needed

  • Hire and discharges staff

  • Develop and maintain policies and procedures that meet departmental goals, objectives and action plans, including budgetary and resource outcomes

  • Participate in the preparation and implementation of the department's budget

  • Ensure the department operates within budget guidelines by monitoring and analyzing monthly expenses

  • Report variances to finance

  • Investigate and respond to complaints regarding department performance or service as necessary

  • Facilitate team development, team function and problem solving through monthly case reviews and case presentations

  • Ensure staff adherence to any changes to workflow, documentation or other expectations related to practice guidelines and performance

  • Collaborate with the BH Regional educator for training opportunities to help staff stay current on clinical advancements, outpatient treatment options, community resources, and regulatory requirements

  • Work closely and collaboratively with the emergency department care providers to ensure appropriate assistance with disposition


Required qualifications for this position includes:

  • Master's Degree in Social Work, Psychology, -OR- related field

  • LCSW, LPC, or LMFT in accordance with the appropriate Oregon Board of licensure

  • American Heart Association - Basic Life Support (AHA - BLS) certification at time of hire, -OR- within 60 days of hire

  • PMAB training within 60 days of hire

  • Recertification annually

  • Five (5) years of Current experience in Mental Health, Medical Social Work or Emergency

  • Department clinical experience

  • Direct clinical management of 10 caregivers

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Oregon-Portland

Req ID: 279372