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Providence Community Resource, Outreach Specialist- The Swindells Center in Portland, Oregon


Providence is calling a Community Resource, Outreach Specialist (0.8 FTE, Days) to the Swindells Center at the Providence Child Center in Portland, OR

The Swindells Resource Center of Providence supports parents and caregivers of children who experience special health care needs.

We are seeking a Community Resource, Outreach Specialist that will support children and families, connecting them directly to resources and education available in the community. This position will be based at Swindells Resource Center, west, with some travel to our east site at Providence Child Center. Job responsibilities include responding to requests for child and family support, providing resources and education regarding community services, referring to community agencies, and promoting The Swindells Center’s and partnering agency events in the community. This role works collaboratively with other Swindells Center staff to manage a comprehensive library, speaker events, and other duties as assigned.

In this position you will have the following responsibilities:

  • Respond to requests for information related to disabilities from families, caregivers and service providers

  • Assist families, caregivers, and service providers in locating disability specific resource materials or information within the Swindells Center library, the community, or on-line

  • Refer families to community resources that can meet the identified needs of their child

  • Maintain knowledge of and connection with state and community based agencies serving children and youth with special needs, including eligibility, current contacts, waiting lists, and financial requirements in order to provide up to date resources to families

  • Provide social service and medical system support and coordination to families with a new diagnosis

  • Work with medical providers to include pediatric subspecialists, therapists and social workers, to help clarify diagnosis and resource needs of families

  • Assist parents in voicing their questions

  • Offer on-going 1:1 emotional and resource support to families

  • Plan & coordinates disability-related training events for parents, caregivers, and professionals including but not limited to identification of trainers, development of materials, agendas, planning and evaluation of programs

  • Participate in conferences and community and information fairs to disseminate information regarding Swindells Center services

  • Promote Swindells Center and partnering agency events in the community

  • Manage the library and speaker events

  • Establish collaborative working relationships with other community agencies

  • Complete all required paperwork and data entry on a timely basis

  • Participate in training opportunities as identified


Required qualifications for this position includes:

  • Bachelor's Degree -OR- equivalent education/experience

  • Valid drivers license

  • One (1) year of experience delivering services to families with children with special needs

Preferred qualifications:

  • Bilingual

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Community Service

Location: Oregon-Portland

Req ID: 268178