Providence Clinic Manager I - Express Care in Portland, Oregon
Providence is calling a Clinic Manager I - ExpressCare (1.0 FTE, Days) to support our express care team in Portland, OR.
Our Clinic Manager is responsible for overseeing 4-5 Express Care clinics (stand alone or within Walgreen's locations) comprising of 15-17 direct reports (Medical Assistants). The Clinic Manager will look to manage day to day operations of the clinics which can include (but not limited to) ordering, staff scheduleing, managing clinic budges as well as ensuring quality metrics are being met. We foresee this position will consist of working in clinic (50%) and working off site (50%) either at home or within a Providence office facility. An Ideal candidate would have clinical experience working within an outpatient clinic setting.
We are seeking a Clinic Manager I - ExpressCare - Ec Or Admin that will provide ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations of the clinic. Ensures strategic integration of are and clinical practices to provide an optimal patient experience. Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
In this position you will have the following responsibilities:
Work closely with the ExpressCare Clinics Lead Providers and Medical Director(s) to ensure that expectations of the patients and providers are met
Collaborate with Directors to determine or make recommendations on operating policy changes
Have decision that are focused on daily operations of clinics; may be project driven
Manage daily operations of up to 6 clinics
Manage staff; responsible for recruitment and/terminations and managing performance
Be responsible for succession planning and career development guidance
Determine processes that affect assigned clinics; recommends and implements process improvement and policy changes for assigned clinics to address areas of deficiency in patients’ concerns, production, quality of care and financial analysis
Successfully navigate through issues that impact/affect Providers, clinics operations, clinics compliance and business goals and understands their correlation and impact
Develop, recommend and implement strategic planning related to the clinics, the region, and the ExpressCare network; participate in marketing strategies to develop programs to enhance and further develop the clinic’s competitive position
Develop, monitor and adhere to annual clinics operating budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs
Make budgetary decisions for assigned clinics; accountability is direct and focused on exercising sound judgment according to defined policies and determines appropriate action
Be responsible for ensuring administrative and operational effectiveness for a clinic
Be responsible for identifying and discontinuing careless or negligent patient care due to staff skills, errors, faulty judgment or inadequate processes, policies or workflows specific to a clinic
Provide education and direction to providers and staff on the organization’s direction, initiatives and philosophy
Develop and maintain an effective organizational structure to facilitate clinics goals
Manage recruitment, retention, training, compensation, and performance management of all clinics support staff
Identify and address patients’ concerns, complaints and patient satisfaction survey in an appropriate and timely manner in accordance with ExpressCare customer service guidelines
Analyze monthly financial and operational reports for statistical data on patient levels, clinics productions and revenues
Oversee accounts payable, purchasing/inventory, payroll, billing and collection functions for the clinics
Oversee clinics participation and compliance in all ExpressCare programs; oversee quality and medical management programs for the clinic; assure compliance of same
Assist with selection/onboarding of providers
Develop and maintains effective and professional relationships with all patients, staff, and providers
Coordinate marketing materials and programs with business development staff
Oversee the maintenance of the clinics building, offices and equipment
Lead monthly all-staff meetings and actively participates in ongoing provider meetings
Lead staff to ensure that patient care services are provided in a timely manner which are sensitive to the patient's physical and psychological needs
Required qualifications for this position includes:
Bachelor's Degree in Health-related field or business -OR- four (4) years of progressively responsible clinic experience will be accepted
One (1) year of Healthcare management, physician practice management and/or clinical operations experience
Preferred qualifications for this position includes:
Three (3) years equivalent work experience which includes management experience. Demonstrated progression into increasingly responsible leadership/management roles, -OR- six (6) years Healthcare experience
Strong knowledge of Epic EMR
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 281106