Job Information

Providence Client Services Representative - Regional Core Lab in Portland, Oregon

Description:

Client Services Representative - Regional Core Laboratory

This position is located at Providence Office Park in Portland, OR. This is a full-time (1.0 FTE), rotating/variable shift position.

We are seeking a Client Services Representative - Regional Core Laboratory that will be a member of the team that supports the Oregon and Southwest Washington region and is responsible for being the first line of communication with a variety of customers, including healthcare providers, patients and other Laboratory Services staff. The representative is integral to providing accurate and timely information in support of patient care.

Qualifications:

Required qualifications:

  • One (1) year of Customer service experience in a high volume customer facing environment, with a proven track record of learning and adaptability to frequent changes

  • Demonstrated problem solving skills

  • Demonstrated written communication skills

  • Strong verbal communication and listening skills

  • Proficient in English written and verbal communication skills

  • Demonstrated customer service skills

  • Effective interpersonal skills

  • Demonstrated ability to remain calm in stressful situations and to make quick and accurate judgments to address various situations

  • Able to type 30 wpm or more

  • Demonstrated proficiency in the use of personal computers & current applications

Preferred qualifications:

  • Two (2) years of Call Center experience

  • Two (2) years of Laboratory background from an equivalent high volume, reference or acute care laboratory, with knowledge of specimen handling, collection requirements, and general laboratory workflow

  • Solid, basic proficiency in Microsoft Office suite of products i.e., Outlook, Word, Excel highly

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 352076