Providence Health & Services Business Sales and Marketing Analyst in Portland, Oregon
Providence St. Joseph Health is calling a Business Sales and Marketing Analyst to our location in Portland, OR.
We are seeking a Business Sales and Marketing Analyst to perform a variety of analysis functions and provides system support and project management related activities for the Sales Division. The Business Analyst is the key business expert for the CRM Sales Tracking Software. CRM is the basis for all Sales reporting and the database upon which automated customer contracts are generated. This position works with internal customers, vendors, and other Information Services staff in performing their duties. On call support is usually a requirement for the Business Analyst. These responsibilities span the Providence Health Plan facilities throughout Oregon and Southwest Washington.
The Business Analyst is responsible for the ongoing development, maintenance and data integrity of the Sales Database (CRM). This includes training, documentation, and operational process improvement. This position is also responsible for the development and completion of reports designed to provide timely, relevant information to the Sales, Communications, Marketing/ Planning and Analytic departments.
In this position you will have the following responsibilities:
Create and generate key ongoing reports such as a weekly business performance metrics that includes relevant and insightful analysis and commentary.
Manage the contact management process by controlling the lead distribution, determining lead assignments, collecting results, and selecting the disposition and/or next steps for each lead after reviewing/researching and analyzing performance metrics and other performance related factors.
Identify, evaluate, and analyze departmental sales performance. Generates reports and performance data for review and trend analysis. Reviews and analyzed other marketing information in concert with lead management performance data.
Responsible for the data integrity of all contact/lead management system data. Identifies contact/lead management system enhancements and makes recommendations to appropriate senior management.
Create metrics and reporting to identify trends in customer acquisition, retention, end-user demographics, seasonality, and geography by customer segment, channel, and product.
Serve as System Administrator for the departments contact/lead management system; performs all system updates as appropriate. Ensures compliance with all state and federal regulations, as well as plan policies and procedures.
Conduct system training for sales and administrative staff within an assigned geographic area. Provides ongoing oversight and instruction for new departmental staff.
Conduct analysis of area membership and other related marketing information. Makes recommendations for field marketing activity.
May participate in the recommendation of departmental process improvements.
Work closely with Sales Strategy and Planning counterparts to enable execution of annual plans.
Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a wide range of issues and developing operational procedures and policies to manage volume.
Required qualifications for this position include:
Bachelor's Degree AND 1 year industry related experience OR
Associate Degree AND 3 years industry related experience OR 5 years of industry related experience.
Programming training in at least one applicable programming environment, preferably SQL.
Experience analyzing and resolving system related problems.
Experience with server architecture.
Experience managing multiple projects.
Experience providing leadership, guidance and assistance.
Able to gain in-depth knowledge of CRM system; such as how the system is configured in order to know how to efficiently and to accurately obtain data.
Passion for working with a Sales System.
Strong word processing, spreadsheet and database management computer skills.
Preferred qualifications for this position include:
Knowledge of Access, SharePoint & Visio.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Analytics/Business Intelligence
Req ID: 266254