Providence Health & Services Accounts Receivable Lead - Hospital Billing in Portland, Oregon


Providence is calling an Accounts Receivable Lead - Hospital Billing to Providence Office Park in Portland, OR.

We are seeking an Accounts Receivable Lead to be responsible for the smooth and efficient operation of the workflows associated with his/her area(s) of expertise providing leadership and coordination of daily activities to optimize resource allocation, support the successful management of the accounts receivable, and optimize customer service to both internal and external customers.

In this position you will have the following responsibilities:

  • Responsibility for one or more defined functional teams handling day-to-day operational issues ensuring that all department goals, deadlines, and quality control expectations are met.

  • Oversee the teams responsible for all facets of the accounts receivable ensuring that Insurance is billed and followed up on timely, Account balances are followed up on timely and appropriately while supporting the mission and philosophy of the PHS, Corrective entries are submitted timely and Weekly and monthly deadlines are met without incurring overtime.

  • Review and distribute daily reports to staff.

  • Work with other PH&S entities to resolve questions and/or issues.

  • Create, document, and maintain process flows for each teams work processes.

  • Create team training, orientation materials and training schedule for each team member.

  • Communicate department’s daily status to the Supervisor comprehensively outlining problematic workload/workflow issues and recommending viable solutions.

  • Serve as the Team Trainer in the provision of initial and ongoing training of team members.

  • Identify and analyze issues which negatively impact the billing process; design and work reports which detail applicable transactions; ensure that all appropriate corrections are posted to the accounts receivable computer system daily.


Required qualifications for this position include:

  • High school graduate.

  • 3 years medical business office experience.

  • 2 years experience in billing and collection of health care accounts, including the ability to balance and clearly explain account activity.

  • Demonstrated in-depth knowledge and experience with a practice management system required.

  • Knowledge of and experience in the application of insurance and third party payments and contractual adjustments so that all state and federal laws are followed and contractual obligations are fulfilled.

  • Demonstrated leadership and facilitation skills.

  • Highly proficient in the use of computer software including, but not limited to, Excel, Word, Outlook, LaserArc, Logician and Centricity Business.

  • Excellent problem-solving skills and decision-making capabilities.

  • The ability to perform audits and communicate outcomes in a clear, concise and efficient manner.

  • Demonstrated ability to work effectively and independently with minimal supervision.

  • Excellent interpersonal skills, including verbal and written, with the ability to build and maintain strong relationships with others.

  • Aptitude for working with a large team on a day-to-day basis as well as facilitating team meetings and/or training sessions.

  • Ability to create and present team training materials in a clear and concise manner in large groups or one on one settings.

  • Expert organizational skills with the ability to prioritize multiple time-sensitive tasks both for oneself and for team members so that all department goals and deadlines are met.

  • Ability to assess, coordinate, and report concisely the status of day-to-day operational issues to the Supervisor.

  • Ability to handle frequent interruptions with a demonstrated ability to work under tight deadlines, handle consistently high volumes, and maintain composure when unanticipated changes occur.

  • Solid understanding of generally accepted accounting principles and the use of basic accounting techniques (e.g. debits and credits).

  • Knowledge and understanding of paper and electronic billing processes and requirements.

  • Proven ability to excel in technical work for which the team is responsible.

  • Ability to create process flows for each team.

Preferred qualifications for this position include:

  • Experience with Centricity Business.

  • Associate Degree or equivalent college level course work in health care.

  • College or professional business courses in medical terminology and procedure/diagnosis coding with an extensive working knowledge of CPT, ICD-9, and HCPCS coding principles in primary, acute, and specialty health care settings.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Portland

Req ID: 187177