Job Information

Providence Supervisor IS Applications - EPIC Tapestry in Oregon

Description

*We are currently offering remote work from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX*

Providence is seeking a Supervisor IS Applications – EPIC Tapestry:

The purpose of this position is to provide excellence in applications which includes, implementations and support for Providence St Joseph Health and affiliated organizations. The essential functions of this position include providing day to day support and supervision of the application staff. Supports the department and IS strategic goals, resource planning and utilization. This includes the support of individual application road map success, implementation and optimization activities, and production support of applications within span of control. This position is responsible for supervising, mentoring and developing application analysts as well as other staff. This position is responsible for the supporting the overall integrity of their application build and infrastructure, the success of new Epic and integrated third party product introductions. The position will primarily be focused on internal application teams and supporting the day to day functions for our analyst caregivers to ensure their success

In this position you will have the following responsibilities:

  • Maintains relationships with key business partners and other leaders specific to their customer service line and IS partnerships.

  • Supports appropriate service delivery models for core application functions by managing the day to day applications team and it's technology.

  • Ensures that the applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.

  • As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer in partnership with their manager or senior manager.

  • Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to support the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.

  • Support the departmental and IS budget expectations and goals through day to day management of the team and the expectations set for their specified application.

  • Accountable to oversees compliance with department specific policies and procedures for applications that impact all of PSJH.

  • Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of applications management.

  • Maintains internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs including active participation in process improvement to service delivery, increasing value and promoting customer service and satisfaction.

Job Specific Knowledge, Skills and Abilities:

  • Demonstrated analytical skills.

  • Strong verbal communication and listening skills.

  • Ability to lead/manage others.

  • Demonstrates a high level of accuracy, even under pressure.

  • Possesses flexibility to work in a fast paced, dynamic environment.

  • Demonstrated ability to effectively manage teams and to accomplish work through effective leadership of teams.

  • Ability to understand customer business needs, objectives and culture, while understanding their impact to PH&S organizational objectives, mission, and core values.

  • Ability to balance multiple priorities and information needs.

  • Able to lead others in identifying ways to enhance or improve programs, processes and systems.

  • Able to lead and mentor other leaders on project work with moderate to high complexity and risk. Strong Epic application knowledge in the specified application to support growth, training, and development of their team members as well as support projects for success.

  • Ability to work within tight timeframes and meet strict deadlines.

Required qualifications:

  • Bachelor’s Degree in Computer Science, Business Management, Information Services or equivalent educ/experience

  • Within 90 days of hire: Epic certification

  • Applicable Epic Certification when required is to be completed within 3 months of last class required for certification upon hire

  • Some application suites require advanced application certification as demonstrated by a current application software certification requirement (i.e., Epic) upon hire

  • 4 years application analyst experience in EPIC and/or 7 years experience with equivalent healthcare software

Preferred qualifications:

  • 2 or more years Information Service Leadership experience

  • Epic Certification in Tapestry Applications

Salary Range by location:

NorCal (Napa, Sonoma)

Min: $58.68 , Max: $96.32

Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez)

Min: $52.30 , Max: $85.85

WA Puget Sound Oregon (Portland) Alaska (Anchorage)

Min: $50.17 , Max: $82.36

Oregon (Hood River, Medford, Seaside)

Min: $46.77 , Max: $76.78

Eastern Washington (Richland, Spokane, Walla Walla)

Min: $44.65 , Max: $73.29

Montana

Min: $40.39 , Max: $66.31

Texas

Min: $38.27 , Max: $62.82

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 213665
Company: Providence Jobs
Job Category: Applications
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4011 SS IS CRCA TAPESTRY
Address: WA Renton 2001 Lind Ave SW
Work Location: Providence Southgate 2-Renton
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.