Providence Patient Relations Representative - Providence Medical Group East in Oregon City, Oregon
Providence is calling a Patient Relations Representative - Staffing Resource Department (1.0 FTE, Days). This position will support our clinics across our East Side Portland service area that can span from Vancouver to the Lloyd district in portland, West Linn, Mollala and any Providence Medical Group locations in between.
We are seeking a Patient Relations Representative (PRR) - Staffing Resource Department to be the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service
In this position you will have the following responsibilities:
Provide excellent customer service and serves as first point of contact to patients or visitors in person or by phone
Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies
Operate multi-line telephone system; routes calls and responds to general inquiries
Register patients; updates demographic and insurance information
Make patient appointments and monitors appointment schedules daily
Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness
With additional training:
Greet incoming patients, obtains initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metrics
Document pertinent patient care information
Prepare rooms for new patients
Stock room supplies and carts
Utilize and maintains supplies to minimize waste
Required qualifications for this position includes:
High School Diploma -OR- equivalent
One (1) year of customer service experience or successful completion of a Providence internship
Basic computer skills including Microsoft Windows and Office applications
Preferred qualifications for this position includes:
One (1) year of medical office or healthcare experience
Basic experience with Electronic Medical Records (EMR) and/or computerized billing systems
Medical terminology experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Other Location(s): Oregon-Molalla, Oregon-Happy Valley, Oregon-Gresham, Oregon-Oregon City, Oregon-Portland, Oregon-Milwaukie, Oregon-Clackamas, Oregon-Canby
Req ID: 269863