Providence Health & Services Patient Registrar - Hospital *Customer Service* in Newberg, Oregon
Providence is calling a Patient Registrar - Hospital Customer Service (0.0 FTE, Rotating/Variable) to Providence Newberg Medical Center in Newberg, OR. This position is on-call and requires availability for a minimum of 8 shifts per month/after the first 3 weeks of full-time training.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking a Patient Registrar - Hospital Customer Service who will be responsible for the efficient and orderly registration of inpatients and outpatients in the Emergency Department. Ensure that accurate patient information is collected in a prompt and courteous manner.
In this position you will have the following responsibilities:
Registration Quality -
Consistently obtains and/or verify all data set elements and accurately documents in computer system
Enter appropriate Standard Notes. Accounts produced are complete, compliant, billable, and do not require additional rework or intervention. 97% or greater registration quality required to Meet Expectations; 98.5% or greater registration quality required to Exceed Expectations; 99.5% or greater required to Far Exceed Expectations. Registration quality of 96.5% to 96.99% will be rated as Meeting Some Expectations. Registration quality less than 96.5% will be rated as Does Not Meet Expectations.
Person/Account Identification -
Accurately select/enter patients and guarantors using three identifiers
Assist in the maintenance of an accurate patient/guarantor database by following procedures for appropriate resolution and reporting of incorrect MPI entries including incorrect patient or guarantor registrations, duplicate Social Security Number entries and duplicate Medical Record entries
Select the correct account when making changes/updates to patient status or information. Verifies accuracy of all armband information and places the correct armband on patient
Productivity - Complete registration functions and all other departmental responsibilities timely; utilize department and facility best practices to ensure efficiency; when applicable consistently requests, collects and documents copay collections; uses low volume times productively
Technical Skills - Demonstrate computer proficiency including registration and clinical systems, web sites and software. Maintain job knowledge by attending meetings, reading/completing educational resources, accurately selects, interprets and enters orders as applicable
Adhere to Federal, State and PH&S laws, regulations and policies including HIPAA (safeguarding PHI, selection of correct physician/provider address), EMTALA, CMS (including MSP and IMM), Joint Commission
Ensure all forms are provided and completed per department standard and all required follow-up has occurred
Receive and process all external, internal, physician's answering service and long distance calls to the facility through a complex multi-line phone system
Prioritize calls as need arises and respond appropriately to STAT, Code and other emergency calls
Operate the public address system which includes paging of physicians, medical personnel and all emergency codes
Activate pages as requested for physicians, medical personnel and emergency services for codes, emergencies and other needs
Prepare daily and monthly call schedule and duty assignments for various departments and physicians using Excel
Communicate effectively with compassion and sensitivity, anticipating the needs of patients, families, physicians and their office staff, co-workers, supervisors and other hospital departments
Provide superior customer service through telephone or personal contact that consistently meets and exceeds the expectations of patients, visitors, physicians and PHS staff
Complete "full" Emergency Room Registration with the patient’s social, demographic, and financial information
Notify Triage nurse of patients arrival
Monitor and update IBEX according to policy/procedure
Follow policy/procedure for "uninsured" patient as defined by PHS providing patient with Financial Assistance information and accurate documentation of standard notes for uninsured patient
Serve as main receptionist for ED. Assume responsibilities of main receptionist for PNMC and PBX Switchboard after hours
Admit patients to the floor when advised to do so and generates all admitting paperwork required for the admission, this includes ED admission and OB admissions after hours
Obtain medical records number as needed using NEMO medical record search
Monitor safety/security systems installed in the Emergency Department following policies and procedures and notifies House Supervisor and Maintenance when appropriate
Required qualifications for this position includes:
- High School Diploma -OR- GED
Preferred qualifications for this position includes:
One (1) year experience in customer service or healthcare registration
Satisfactory completion of college level Medical Terminology or Medical Assistant course
National Certification of CHAA
Registrar and third party payor experience
Healthcare experience, in either a provider or payor site
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Req ID: 324651