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Providence Interactive Video Teller in Milwaukie, Oregon


Providence is calling a Interactive Video Teller to Providence Credit Union in Milwaukie, Oregon. This is a full-time position with full benefits. Schedule is Monday - Friday, 7:15 - 4:15 p.m.

We are seeking an Interactive Video Teller who will interact with members via a Personal Teller Machine in a highly accurate, consistent, friendly and professional manner. Personal Teller Machines enable employees to interact with members in remote locations via machines similar to ATMs with video/audio capabilities. Responsible for processing financial transactions, responding to member inquiries, fulfilling member requests, opening new memberships and sub-accounts and assisting with loan requests. Representatives must be willing to work a flexible schedule to accommodate the hours and business needs of the Member Care Center.

In this position you will have the following responsibilities:

  • Serve members in a professional, courteous, and efficient manner through prompt handling of all financial transactions, member inquiries, service requests and account and loan origination while working multiple Personal Teller Machines

  • Cross-sells additional products and services to meet the member's needs

  • Resolve issues concerning Credit Union operating procedures, referring more difficult situations to appropriate personnel

  • Provide remote support/maintenance for Personal Teller Machines

  • Balance, audit and store daily work

  • Adhere to the physical workplace environment and dress code requirements specific to the position

  • Serve the member in a professional, courteous, efficient manner through prompt handling of all teller function and demonstrate our member service standards with both internal and external members

  • Answer questions from prospects or members and maintains good member relations; directs members to proper employees for answers to more complex problems and inquiries

  • Work independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides

  • Resolve complex and non-routine inquiries concerning credit union policy and operating procedures; research and solve member's problems as time permits, referring more difficult situations to the branch staff or appropriate department

  • Perform operational teller activities at the supervisory level

  • Process detailed and/or complex deposit and loan payments including ability to correct transactions

  • Utilize the credit union's on-line systems and website in order to facilitate members' transactions

  • Identify cross-selling opportunities, selling new or additional products or services that meet members' needs, and make appropriate referrals to other credit union areas

  • Remain current with products, services, promotions, policies and procedures

  • Meet or exceed minimum personal referral goals and contributes to Video Teller Member Care Center goals


Required qualifications for this position includes:

  • High School Diploma -OR- GED

  • Must possess one or more of the following:

  • Credit union or financial services experience

  • Accounting background

  • One (1) year employment in a customer service position that required cash handling

Preferred qualifications for this position include:

  • Teller experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Customer Service

Location: Oregon-Milwaukie

Req ID: 265788