Providence Health & Services Referral Operations Supervisor in Medford, Oregon
Providence is calling a Referral Operations Supervisor - General Administration (1.0 FTE, Days) to Providence Medford Medical Clinic Admin in Medford, OR. This position works standard business hours M-F.
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We are seeking a Supervisor Referral Operations - PMG South - General Administration who will be responsible for the supervision of the daily operations of the PMG South referrals. This position supervises the daily activities of the referral operations staff, including scheduling and daily assignments. Coordinates the hiring process, provides orientation and training and works with individual staff on identified performance issues. Performs the annual performance reviews for the referral operations staff. Under the direction of the senior manager, acts as a liaison between the department and PMG South primary care clinics, specialist offices, and contracted health plans.
In this position you will have the following responsibilities:
Monitor the daily activities within the PMG South Referral Operations department. Implements improvement activities. Work in conjunction with the other PMG South staff to provide trained and knowledgeable staff to resource the program
Supervise staff performance and developmental training including ongoing performance assessment and the development and monitoring of improvement plans according to PHS guidelines. Evaluate performance and initiates personnel actions according to PHS guidelines such as hiring, merit increases, periodic reviews, promotions, transfers between teams, and performance management.
Maintain policies and procedures in support of the Referral Operations Program, staying current with changes in Epic, and assures compliance with delegation agreements, Medical Home, Meaningful Use, and other regulatory requirements and communicates new processes to end users.
Develop and maintains training materials and workflows for the referral operations team. Maintains health plan information needed to process referrals in a readily retrievable format in order for the referral coordinator to process work correctly and in a timely manner
Monitor the Referral Operational program activities to assure that required referrals and authorizations are in place are within established timeframes.
Meet departmental goals, objectives and action plans. Establishes and meets program budget goals.
Conduct regular staff meetings to communicate department statistics, changes and developments. Facilitates team development, team function, and problem solving.
Provide production support as needed
Required qualifications for this position include:
- Two (2) years progressive leadership experience in managed care or clinic setting. Leadership experience defined as leading a project or team lead.
Preferred qualifications for this position include:
Experience in referrals (at least one of the following: referrals for office visits, authorizations for diagnostic imaging, authorizations for procedures)
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Req ID: 306430