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Providence Health & Services Manager Home Health Clinical Services in Medford, Oregon


Providence is calling a Manager Home Health Clinical Services - Home Health Services (1.0 FTE, Days) to Providence Medford Medical Center in Medford, OR

We are seeking a Manager Home Health Clinical Services - Home Health Services that will provide leadership to coordinate and administer efficient and effective delivery of interdisciplinary care to the patient in the home. This includes responsibilities in ongoing operations, and fiscal accountability for select components of department's operating budget. In conjunction with supervisors develops and implements all policies and procedures for Home Health, both department specific and those that apply to Home Services. Facilitates collaborative working relationships within Home Health and programs within Home Services. May represent Home Health to all publics, internal and external. Upholds the standards of confidentiality, attendance and punctuality.

In this position you will have the following responsibilities:

  • Directly involved with recommendations for budget development and monthly monitoring of operations utilization and expenses including reviewing staff productivity standards, and payroll reports, recommending and implementing ways to decrease overtime. Includes oversight of cell phone plan administration

  • Develop/Maintain Clinical Staffing Plan. Reviews recommended new positions of FTE changes to respond to increased patient care visits and processes posting upon approval

  • Act as HR liaison for Home Health staff issues

  • Be responsible for interviewing qualified supervisory and other staff and hiring

  • Counsel employees, oversees improvement plans as indicated and terminates, if necessary

  • Be responsible for outside staffing contracts

  • Participate with the Director of Clinical Operations, Home Health management team and other key Home Services personnel in developing, evaluating and revising home care policies, procedures, standards, competencies, quality and risk management, and objectives to ensure they cover clinical operations and processes and they meet industry standards and regulatory requirements

  • Be responsible for monitoring the compliance to meeting policies, procedures and standards to assure quality and consistency of services among the various sites and teams and to participate in the provision of in-service education as needs are identified to obtain desired results.

  • Participate in rotation of after hours Manager Call. Assignment is for 1 week at a time from 4:30 pm – 8:00 am Monday-Friday and 24 hours/day on Saturday/Sunday

  • Designate a qualified person to act in his/her absence

  • Oversight of communication, coordination and problem solving with physicians, patients, families and staff and payors

  • Serve as a liaison to hospital, discharge coordinators and community agencies as appropriate to ensure continuity of care for patients transitioning between providers

  • Participate in development as a member of the department management team, on CQI teams, and as appropriate representatives on HSD committees, hospital committees, regional and/or community committees

  • Collaborate and coordinates with Director of Clinical Operations and the Home Services Quality Manager to develop, implement and monitor a quality management program for Home Health

  • Determine that quality outcome objectives are met and initiates appropriate changes when objectives are not met

  • Participate in QM, utilization and record review activities, recommending following-up plans to obtain desired results as appropriate

  • Be an active role in resolving customer concerns, especially when related to process

  • Develop and maintain processes to assure continuity and consistency of services, policies and systems among the Home Health sites through effective communication, both verbal and written

  • Serve as liaison between staff and supervisors at each site to keep them current and informed of changes to standards, policies, procedures, form utilization, etc.

  • Assure the coordination of scheduling activities of patient assignments between sites

  • Participate as a team leader during regulatory reviews, i.e., State, Federal, and JCAHO

  • Coordinate after-hours services and staff to promote quality care and access for all patients, families and physicians

  • Act as lead for special projects as assigned by Director of Clinical Services

  • Provide direct coverage for the Clinical Supervisor, as needed

  • Plan and implement, with Home Services Clinical Operations Director and Home and Community Services Marketing Manager, marketing programs specific to all areas under her charge as appropriate

  • Inform Home Services Clinical Operations Director of ongoing operations, including conformity to policies, budget and volume trends/changes, and issues of concern

  • Maintain and enhance personal expertise through appropriate educational experiences in professional clinical and administration areas


Required qualifications for this position includes:

  • Current Nursing License for the State of Oregon

  • Three (3) years of Management -OR- administration experience

  • Three (3) years of Nursing experience

Preferred qualifications for this position includes:

  • Bachelor's Degree in Nursing

  • Master's Degree in Nursing -OR- related Healthcare field

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Oregon-Medford

Req ID: 271355