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Providence Rehabilitation Office Assistant - Rehabilitation Aide in Gresham, Oregon


Providence is calling a Rehabilitation Office Assistant - Rehabilitation Aide - Gresham Rehabilitation (0.0 FTE, Rotating/Variable) to Gresham Square in Gresham, OR. This position will mostly work 8-10 hour shifts and the clinic hours are 7am - 6:30pm.

Looking for candidates that will be willing to float and work in other areas with the NE Portland and SW Washington areas.

We are seeking a Rehabilitation Office Assistant - Rehabilitation Aide - Gresham Rehabilitation that will perform the shared responsibilities of scheduling and front desk support services, general department maintenance including light cleaning and ordering supplies, and assists therapists and therapist assistants with therapy treatments. Works with multi-disciplinary team. Must be willing to work in a variety of settings

In this position you will have the following responsibilities:

  • Answer department telephone lines, directs callers per department procedures, relays messages and provides routine information to callers regarding rehabilitation services

  • Monitor reminder calls System for messages and relay the communication as appropriate

  • Be managing EMR in basket message system

  • Greet patients/visitors, answers questions and provides information as needed

  • Demonstrate basic patient registration practices

  • Schedule and coordinate appointments and monitors appointment schedules daily; work patients into therapists schedules as needed

  • Assess and facilitate workflow within the department, e.g. informs therapists of patient arrivals, alerts therapists to problems

  • Assist in general department maintenance including light cleaning, stocking and changing linen and supplies in patient treatment areas as needed

  • Collect patient payments per department procedure, cash drawer reconciliation

  • Arrange or assist in arranging patient transportation and language interpreters per department procedure

  • Schedule patients for therapy appointments. Maintains multiple therapist schedules, keeping schedules current, filling vacancies due to cancellations and editing as needed

  • Telephone and/or interviews patients and/or family members to obtain accurate registration information and to arrange patient schedule

  • Ensure accuracy of patient insurance information and coordinates insurance pre-authorizations with Rehab Insurance Verification Specialist, therapist, patient, physician offices and insurance companies

  • Assist therapists and therapist assistants with therapy treatments:

  • Monitor patient reaction to therapy and reports significant changes or developments to therapist

  • Transport / escort patients to treatment/hospital rooms as needed

  • Assist in transferring patients between different surfaces as needed

  • Order, stock, and perform inventory of therapy supplies and maintains inventory of equipment and linen


Required qualifications for this position includes:

  • High School Diploma -OR- GED

  • Coursework/Training: Completion of PH&S Rehabilitation Services Department Therapy Aide training program within thee (3) months of employment

Preferred qualifications for this position includes:

  • Some college coursework

  • For some Rehab clinic locations, AHA-BLS certification

  • Experience as a Therapy Aide

  • One (1) year experience in a customer service-oriented environment

  • Experience in medical environment -OR- rehab field -OR- working with medical terminology

  • One (1) year experience utilizing MS Office Suite or other Windows-based software programs

  • Experience with computerized patient scheduling programs.

  • Epic experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Non-Clinical)

Location: Oregon-Gresham

Req ID: 268115