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Providence Health & Services Quality Improvement Coordinator in Beaverton, Oregon


Providence is calling an Quality Improvement Coordinator to Providence Murray Business Ctr Beaverton in Beaverton, OR. This is a full-time (1.0 FTE), day shift position that will require shared after hours and weekend coverage.

We are seeking an Quality Improvement Coordinator that works in collaboration with the ProvRN RN Educator/Quality Improvement Coordinator and Core Leaders to develop, implement and measure improvement initiatives, ensuring regulatory compliance and promoting improved healthcare outcomes and financial efficiencies. The QI coordinator has a detailed understanding and can skillfully use the techniques of system design, lean principals, reengineering, project management, quality improvement, outcomes measurement, statistical analysis and change management. The incumbent will work closely with ProvRN leaders to establish a vision and direction for the Quality Improvement Program within the framework of current regulation, market initiatives, existing customer needs and PSJH's strategic plan. The use of health information technology (electronic health records, call system, data repository, etc.) and resulting data and standard and ad hoc reports will be a major component of the QI program. Requires proficiency using Microsoft Office products, multiple computer applications and SQL.


  1. Prioritizing the work to best meet the needs of the multiple stakeholders.

  2. Keeping the patient at the center of all decisions.

  3. Insuring patient safety.

  4. Balancing quality and financial outcomes for all aspects of care delivery.

  5. Maintaining a positive, caring attitude in a rapidly changing and stressful environment.

  6. Working within a technology based (computer, multi- line phones, multiple software programs, etc.) in a primarily remote work environment.

  7. Coordinating efforts across projects using lessons learned to effect broad and lasting change.

  8. Continuously evaluating processes for improvement.

  9. Maintaining current knowledge and expertise in a rapidly changing healthcare environment.

Patient Population Served:

The Quality Improvement Coordinator does not have direct contact with callers. They serve all our populations indirectly by assuring ProvRN processes are of high quality.

In this position you will have the following responsibilities:

  • Oversees and monitors the development and implementation of the quality improvement program.

  • Provides project management, extracts data for analysis and measurement of outcomes.

  • Has input and impact on budgeting, controlling costs, planning, scheduling, and procedural change in order to achieve and maintain an efficient, cost-effective program.

  • Performs under minimal supervision with accountability for specific improvement targets for quality, service, and efficiency of the programs.

  • Provides leadership for implementing changes targeted at systems improvement.

  • Applies, teaches, and skillfully uses techniques for system design, reengineering, quality improvement, outcomes measurement, and statistical analysis.

  • Assures that improvement activities are documented and reported within the organization and externally as appropriate.

  • Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.

  • Interprets data, analyzing results using statistical techniques and providing ongoing reports. Communicates results in a clear and concise manner.

  • Develops and implements data bases, data collection systems, data analytics and other strategies that optimize efficiency and quality.

  • Develops and monitors performance and quality improvement plans to identify improvements.

  • Supports standardization of processes.

  • Displays ability to work in an ever-changing environment and participate constructively in change processes.

  • Exhibits and employs strong problem solving and decision making skills.

  • Utilizes solid judgment and adheres to all policies ensuring the protection of confidential information related to patient information according to internal and external regulations (HIPAA, 42 CFR etc.).

  • Maintains knowledge of current regulatory standards and work with department leadership to update/modify policies and programs to maintain compliance

  • Attends and participates in staff meetings and other meetings as assigned.

  • Accountable for personal behavior and ongoing professional behavior and development.

  • Communicates effectively using a variety of formats, tools and technologies to build relationships with colleagues, co-workers and interdisciplinary teams.

  • Prioritizes individual workload to meet deadlines and rapidly changing priorities.

  • Utilizes the computer in an efficient and effective manner. Participate in continuing education related to software, database and file maintenance.

  • Act as a facilitator on quality improvement teams, encouraging and promoting the use of continuous quality improvement tools and techniques. Assist teams in designing data collection plans and using effective data display tools.


Required qualifications for this position include:

  • Bachelor's Degree

  • 2 years experience in quality improvement, and/or data analysis

  • Requires knowledge of state and federal healthcare regulations

Preferred qualifications for this position include:

  • Bachelor's Degree in Health Sciences, Business, Healthcare Administration, Health Information Management, or Management Engineering

  • Certification from a national association in quality improvement

  • Experience working with SQL. Able to write SQL queries

  • Experience with project management, data capture, data mining and analysis, team facilitation, lean principals and change management

  • Progressive leadership experience

  • Experience in quality improvement, systems design, or project management in a healthcare setting

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs.

At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Quality/Risk/Safety (Non-Clinical)

Location: Oregon-Beaverton

Req ID: 301395