Providence Health & Services Manager Training and Support in Beaverton, Oregon
Providence St. Joseph Health is calling a Manager, Training and Support to our location in Beaverton, OR.
Are you a Training/Learning & Development professional seeking an exciting change? Do you have the gumption to take the reins and lead PHP's Customer Service training department into the future---a future marked by smart growth and a best-in-class service team? Our team is at a crossroad and we want a dynamic, creative and change-oriented leader to pave the road ahead. If you said yes to these questions and felt a little bit excited, this opportunity might be for you!
The Manager of Training & Support is....
Responsible for developing, deploying and leading a corporate technology and customer service/contact center training strategy.
Responsible for the management and direction of all operational and technical training activities in support of the development of staff competencies and professional development across the customer service organization.
Identifies, develops, and provides end user training in response to organizational initiatives and ongoing technology and operational resource usage.
Works with PHP management to analyze organizational, process, procedural, workflow and technology changes.
Secures enterprise level resources to assist with needs assessment and curriculum development in order to develop and implement needs-based training programs to support achievement of organizational caregiver and business goals.
Responsible for developing course materials, identification of systems to meet teaching needs, set-up of the training program, and teaching classes to end users.
Seeks out and partner with PSJH and PHP operational leadership to identify gaps in organizational knowledge leading to support initiatives such as training, and job aids.
Responsible for documenting process changes related to the implementation of, or changes to processes methodologies, work flows and software.
Manages Super Users and Trainers in their duties such as supporting/training on technical applications, processes, procedures and workflow.
Ultimately, the Manager will lead caregiver skill development to improve quality of work, productivity and retention.
The position develops and maintains staff morale through two-way communication, just and respectful treatment, recognition of accomplishments, and compliance with employment regulations and PHP policies.
Creating, implementing and managing E-learning platforms and/or software.
Required qualifications for this position include:
Bachelor's Degree in Organizational Management and Development, Behavioral Science, Education, Business Administration, Nursing or equivalent education/experience.
5 years experience in defining training curricula, writing training materials and technical documentation.
Creating and maintaining education methodologies to support an application throughout its life cycle.
Experience standardizing complex and disparate processes.
Preferred qualifications for this position include:
Master's Degree in Organizational Management and Development, Behavioral Science, Education, Business Administration, Nursing or equivalent education/experience
8 years experience in a training role, preferably in a corporate healthcare/managed care environment, along with 3 or more years of management experience.
3 years experience in a health related field.
Experience with Learning Management software, AI/Analytics and Visio products.
Certification or Licensure in Instructional Design or Learning Development.
About Providence in Oregon.
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time.
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Director/Executive
Req ID: 294153