Providence Health & Services Relief Patient Dining Specialist in Portland, Oregon

Description:

Providence is calling a Relief Patient Dining Specialist (0.0 FTE, Rotating/Variable shift) to Providence St. Vincent Medical Center in Portland, OR.

In this position, you will:

  • Provide a high level of customer service for patients, family members, volunteers, physicians and staff.

  • Adhere to The Service Excellence Standards of Behavior Guidelines at all times.

  • Possess a comprehensive knowledge of, and be compliant with, specified regulatory requirements, and food safety and sanitation regulations for food service in a healthcare environment.

  • Follow proper sanitation procedures and practices to assure the cleanliness and sanitation of ware-washing, service-ware, equipment in the work area.

  • Adhere to County/State health department, hospital, and department standards, policies and procedures at all times.

Diet Call Center Role :

  • Act as the nutrition services "customer service greeter" who directly communicates with patients by telephone.

  • Be responsible for meeting all patient menu processing, meal and nourishment needs. Call Center takes patients' orders, menu choices for their meals or snacks.

  • Accurately input menu selections, print meal tickets, respond to printed requests from nursing units, assuring patient choices are consistent with their diet orders.

  • Possess knowledge of specialized therapeutic diets, patient identification and national patient safety requirements, joint commission regulations, hospital processes, policies, procedures, and medical terminology.

  • Anticipate patient needs. Use active listening, problem solves provides understanding around patient concerns, circumstances, and expectations.

  • Assure cleanliness and sanitation of equipment and work area through proper sanitation procedures and practice.

Unit Host or Ambassador role:

  • Be responsible for meeting all patient menu processing, meal and nourishment needs, and non-medical and non-positioning patient care requests.

  • Take patient's orders, menu choices for their meals or snacks.

  • Accurately input menu selections, assuring patient choices are consistent with their diet orders.

  • Possess knowledge of specialized therapeutic diets, patient identification and national patient safety requirements, Joint Commission regulations, hospital processes, policies, procedures, and medical terminology.

  • Anticipate patient needs. Uses active listening, problem solves provides understanding around patient concerns, circumstances, and expectations.

  • Act as a nursing unit resource person for the Food and Nutrition Services Department.

  • Assure cleanliness and sanitation of equipment and work area through proper sanitation procedures and practice.

Qualifications:

Required qualifications for this position include:

  • High school diploma or equivalent

  • Oregon Food Handlers Certificate or Serve Safe Certification prior to employment

  • 1-2 years of experience in customer service, computer skills, patient interaction, healthcare food service and food service experience

  • Healthcare food service using therapeutic diets

  • Ability to read, speak and understand English in order read and interpret menus, orders, interact and communicates with patients and customers. This includes communication of instructions or directions.

Preferred qualifications for this position include:

  • Registered Dietetic Technician

  • Experience in high volume call center

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Food Service

Location: Oregon-Portland

Req ID: 148377