Providence Health & Services Client Services Representative - Laboratory Inquiries in Portland, Oregon

Description:

Providence is calling a Client Services Representative (Rotating, varying schedule) to Providence Office Park in Portland, OR.

This position will provide customer service guidance to both patients and lab caregivers on inquiries regarding the lab. This is a full-time and benefited role where you will get the chance to learn new skills and systems to grow your career over time. As well, Providence and this department are especially dedicated to the career growth of our caregivers. We know you have a choice where to work and we want to be a part of that journey!

In this position, you will:

  • Be responsible for handling customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.

  • Report laboratory results to clients using established protocols, document reporting or call history in the patient's electronic record, and maintain appropriate records.

  • Contact clients to resolve routine issues related to patient testing and result reporting.

  • Identify account and sales executives of issues that may require a face to face visit and/or generate sales leads for sales specialists.

Qualifications:

Required qualifications for this position include:

  • High school diploma or equivalent

  • 1 year of industry related experience

  • Demonstrated proficiency in the use of personal computer applications andcurrent on new technology

  • Knowledge of specimen handling and collectionrequirements, general laboratory workflow, and basic medicalterminology

  • Ability to type 30 words per minute (wpm)

Preferred qualifications for this position include:

  • 1-2 years of experience in customer service, preferably in a high volume call center and possess a lab background

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: Oregon-Portland

Req ID: 156290